Lead Operations Analyst Role at RBC

Drive operational success as a Lead Operations Analyst at RBC in Toronto, Canada. This full-time role requires expertise in managing business applications and providing 24/7 operational support. In this strategic position, you will coordinate critical system changes and implementations while overseeing a suite of applications in the Mainframe and Distributed environments. Your focus will be on resolving escalated issues, applying creative solutions, and driving operational improvements based on strategic initiatives. Key Responsibilities:

• Maintain compliance through effective application implementation processes
• Triage and route issues effectively between support teams
• Authorize production application changes and monitor job flows
• Review application errors and recommend permanent solutions
• Provide after-hours support to ensure continuous service operation

Requirements:

• IT-related undergraduate degree with specific change management experience
• Proficient with Mainframe and ServiceNow tools
• Strong written and oral communication abilities
• Capacity to operate effectively in a 7x24x365 environment
• Proven ability to handle high-priority tasks and deadlines

Make a significant impact on operational excellence and efficiency at RBC by bringing your expertise to the forefront. #J-18808-Ljbffr