Digital Agency Account Manager

Own recurring client relationships at Blacksmith Agency, using retention and upselling skills in a remote USA or Canada role.As an Agency Account Manager, you manage an established book for a remote digital agency. You will retain clients, identify expansion opportunities, and coordinate with strategists and delivery teams. The work spans paid media, SEO, CRO, and web for marketing-led brands.Key Responsibilities:
Own relationships across an established recurring client bookDrive retention, renewals, and early account risk identificationFind and sell additional projects within client accountsCarry a seven-figure annual retention and upsell quotaCoordinate teams around one clear client voiceRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesDemonstrated client retention and expansion resultsComfort carrying a quotaClear, calm communication with senior client stakeholdersBring agency account management, client retention, and expansion expertise to Blacksmith Agency’s remote client portfolio.
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