SolidWorks and Systems Support Engineer

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally. Are you interested in starting an exciting career with WhiteWater? Apply today!

Position : SolidWorks and Systems Support Engineer

Shift: Regular Full Time, 40 hours a week

Department: Information Technology

Location: Richmond, BC, Canada

Reports to: IT Engineering Systems Manager

Purpose

The IT Engineering Systems Team’s mandate is to develop and implement structured but flexible processes and software solutions to support a wide variety of multidisciplinary engineering, design, data, and configuration management problems associated with waterpark design and manufacturing. These solutions bring a high degree of visibility, accountability, and control to corporate engineering and its integration with manufacturing and business processes.

The SolidWorks Systems and Software Engineer is responsible for capturing and understanding customer requirements and translating them into tangible, practical software and processes. Developing, testing, documenting, deploying, and supporting these custom applications and associated databases is a key job function. The engineer’s knowledge of CAD modelling, corporate processes, and information systems makes them an important contributor and advisor to the user community and IT Management.

Essential Responsibilities:

• Develop, modernize, and maintain custom SolidWorks tools, plugins, and automation scripts using C#, .NET/WPF/MVVM.


• Design and administer SQL databases, develop efficient queries, stored procedures, and functions for data retrieval and management applications.


• Become a subject-matter expert in SolidWorks and custom engineering applications to support users effectively.


• Collaborate with pre-contract and engineering teams to design and optimize data workflows and system integrations.


• Lead upgrades, patches, and system improvements with a focus on stability, scalability, and user impact.


• Create and maintain clear, comprehensive user-facing application and system configuration documentation.


• Participate in code reviews, follow established development standards, and contribute to continuous improvement of engineering systems.


• Define and align goals with departmental goals then ensure performance feedback is completed through performance reviews.


• Execute responsibilities in a safe, professional manner in accordance with the law and accepted ethical standards.


• Respect for people through positive communication, consideration, and cooperation.

Qualifications & Experience:

• Bachelor’s degree in Engineering from a recognized university.


• Eligible for registration as an Engineer-in-Training (EIT) or Professional Engineer (P.Eng.) with Engineers and Geoscientists BC (EGBC).


• Minimum 3 years of experience in a relevant engineering or software development role.


• Experience developing software tools using C# or VB, with frameworks such as .NET, WPF, and MVVM, and working knowledge of SQL.


• Hands-on experience with SolidWorks, including customization and automation.


• Knowledge of systems engineering principles, including requirements definition, system design, testing/review, and project management practices.


• Familiarity with the software development lifecycle, Git source control, project management methodologies, and technical documentation tools (preferably Atlassian JIRA, Confluence, and Bitbucket).


• Experience working with software APIs, particularly in CAD environments, including PDM/PLM systems (such as SolidWorks PDM and DBWorks) and integration with tools like Microsoft Office, Adobe Creative Cloud, and DevExpress.


• Experience supporting or integrating CAD, PLM, ERP, or BIM systems.

Competencies, Skills & Abilities:

• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and develop effective solutions.


• High level of attention to detail and commitment to delivering quality work.


• Ability to manage multiple priorities, make sound decisions, and work effectively with minimal supervision.


• Strong communication and collaboration skills, with the ability to work across disciplines and influence stakeholders.


• Proactive and innovative mindset, with a focus on improving systems, processes, and overall user experience.


• Legally eligible to work in Canada.

Whitewater Competencies:

•   Accountability – We do what we say


• Collaboration – We work well together


• Customer Focus – We know and respond to our customers


• Communication – We listen to and understand each other


• Authenticity – We are honest and trust each other


• Resilience – We deal effectively with pressure, are persistent and optimistic


• Flexibility & Adaptability – We are willing and able to respond to changing circumstance