Rippling Saas Customer Growth Manager

Help Rippling customers adopt more products as a Toronto-based SaaS Account Manager focused on consultative selling and commercial growth. The role follows current in-office expectations.Rippling brings HR, IT, and Finance systems together in one platform. As an Account Manager, you will guide customers across their lifecycle while managing adoption, retention, and revenue objectives. You will build relationships with stakeholders, understand workforce operations, and tailor product adoption strategies.Key Responsibilities:
Guide customers through lifecycle events and adoption playbooksUnderstand client workforce management priorities through consultationLead remote and in-person stakeholder meetingsDevelop product knowledge and demonstrate current solutionsSecure renewals, upgrades, and new subscription cross-salesRequirements:
Three-plus years of SaaS experience in related commercial functionsProven success meeting and exceeding quotaAbility to run consultative discovery and demo meetingsStrong communication and trust-building instinctsCompetitive, creative, and self-motivated approachUse consultative discovery, product knowledge, and customer relationships to expand adoption and retain Rippling’s growing SMB accounts.
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