Senior Technical Software Support Analyst
EllisDon Corporation
Technical software support expertise meets EllisDon’s Senior Software Support Analyst role in Mississauga, Ontario. Investigate issues, explain causes, and guide users.This senior position supports users through technical escalations and client issues. You will analyze APIs, logs, and browser developer tools while communicating clearly with customers. The work also emphasizes documentation, process enforcement, monitoring data, and lightweight automation.Key Responsibilities:
Consult closely with users about software issuesInvestigate, reproduce, and diagnose bugs before escalationIdentify recurring workflow and customer journey pain pointsCreate knowledge articles and standardized team proceduresDocument user needs for Product and Engineering teamsRequirements:
Minimum five years in software support or customer successIndependent ownership of technical escalations and client issuesUnderstanding of APIs, logs, or browser developer toolsStrong communication and rapport-building abilitiesComfort using monitoring data and lightweight automation toolsBring technical diagnosis, user communication, documentation, and automation skills to EllisDon’s software support team in Mississauga.
#J-18808-Ljbffr
Consult closely with users about software issuesInvestigate, reproduce, and diagnose bugs before escalationIdentify recurring workflow and customer journey pain pointsCreate knowledge articles and standardized team proceduresDocument user needs for Product and Engineering teamsRequirements:
Minimum five years in software support or customer successIndependent ownership of technical escalations and client issuesUnderstanding of APIs, logs, or browser developer toolsStrong communication and rapport-building abilitiesComfort using monitoring data and lightweight automation toolsBring technical diagnosis, user communication, documentation, and automation skills to EllisDon’s software support team in Mississauga.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Senior Technical Software Support Analyst in Winnipeg, MB vacancy
$90k - $120k per year
Senior Software Support AnalystBy navigating our career site, you're agreeing to our use of cookies to enhance your experience.# We Build on Great... ...and health and safety. **You, as a Senior Software Support Analyst, will:*** Act as a high-touch consultant for our users.*...SeniorFull timeEllisDon Corporation
Winnipeg, MB1 hour ago- ...develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. How You’ll Make an Impact As a Senior Technical Analyst, Data Engineering and Business Intelligence, at Fidelity Investments...SeniorWork at officeFlexible hours
$70k per year
...difficulties with computer Consult user guides, technical manuals and other documents to research and... ...and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and...SuggestedFull time- ..., natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further... ...a key member of our organization, reporting to the Director of Technical Sales, you will be working in collaboration with the Regional...SuggestedFull timeInternship
- ...Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book... ...Price Café offers free Tea and Coffee. Job Title: Technical Lead, Software Development Location: Winnipeg Department: Sales Technology...Suggested
$102.94k - $128.75k per year
...reliability care!We currently have an exciting opportunity for a Senior Technical Analyst to join our Information Systems & Telecommunications... ...Manager, the successful incumbent will deliver third level support, innovative customer focused service by analyzing,...SeniorFull timeHumber River Health
Winnipeg, MB1 hour ago- Translate technical issues into practical solutions remotely for Fidelity Clearing Canada,... ...communication.As a Business Application Support Analyst, you will support FCC applications in production... ...financial services systemsStrong Software Development Life Cycle...Full timeRemote work
Fidelity International
Winnipeg, MB1 hour ago - Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring... ...sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of...SeniorWork at office
Anchor Managed Solutions Inc.
Winnipeg, MB1 hour ago - ...Join The North West Company as a Software Development Lead, where you'll provide hands-on technical leadership in a collaborative environment. You'll translate business requirements into scalable solutions and drive software delivery excellence. As a Software Development...
- ...Enterprise IT experience and provide it to small and medium businesses throughout Saskatchewan. About the JobThe Senior Support Analyst provides advanced technical support and solutions to clients and internal users. This role involves diagnosing and resolving complex...SeniorWork at office
Anchor Managed Solutions Inc.
Winnipeg, MB1 hour ago $74.15k - $126.73k per year
Senior Technical Writer, ILS SupportSkip to main content#Senior Technical Writer, ILS Support page is loaded## Senior Technical Writer, ILS SupportApplyremote type: Hybridlocations... ...direct or indirect access to hardware, software or technical information controlled under the...SeniorLong term contractFull timeTemporary workWork at officeLocal areaWork from homeWorldwideMonday to fridayThales Group
Winnipeg, MB1 hour ago$125k - $150k per year
.... About the RoleAt Sentry, Support is an engineering discipline.... ...Our customers are the greatest technical minds in the world—developers... ...enterprises building the future of software—and they deserve answers that... ...as a strategic consultant for senior engineers at our largest...SeniorHourly payFull timeNight shiftSentry
Winnipeg, MB1 hour ago- ...The Production Support Intmd Analyst is a developing professional role. Deals with most problems independently... ...Support Intmd Analyst provides technical and business support for users of Citi... ...and autonomy. Acts as SME to senior stakeholders and /or other team members...SeniorLong term contractTemporary work
$150k - $165k per year
...remotely.Lead Ingram Micro's global cloud support operations for AWS Partner-Led... ...resolves their toughest issues. You'll lead senior engineers and Technical Account Managers across time zones,... ...functional handling across hardware/software and vendor lines.New vendor lines...SeniorWork at officeRemote workWorldwideFlexible hoursIngram Micro
Winnipeg, MB1 hour ago- ...Capgemini Engineering in Calgary is seeking an experienced Technical Application Support Analyst to provide Tier 1/2 support for petro-technical... ...stability and performance. This hands-on role requires oil & gas software domain knowledge, a relevant degree, and strong problem-solving...Remote work
Capgemini
Winnipeg, MB1 hour ago - ...expertise and strong internal controls knowledge as a Senior Accountant at RESA Power. The position supports accurate financial reporting.Reporting to the... ...accuracy. The role researches, analyzes, and documents technical accounting positions under GAAP while supporting tax...Senior
RESA Power Canada
Winnipeg, MB1 hour ago $75k - $90k per year
...the future of care. The OpportunityThe Senior Technical Writer owns documentation for one or... ...on the content strategy behind how the Support Center as a whole is structured. It has... ...documentation for SaaS platforms or complex software environments. Direct experience changing...SeniorRemote workFlexible hoursFullscript
Winnipeg, MB1 hour ago$91k - $117k per year
...s where you come in.Job Description We are looking for a Senior Software Analyst to join our Integration, Testing and Validation (ITV) team in... ...plans. As senior member of the team, the role will involve technical leadership and mentoring of junior testers. As part of the software...SeniorLong term contractWork at officeHitachi Automotive Systems Americas, Inc.
Winnipeg, MB1 hour ago- Lead enterprise technology support for WestJet across Marketing, GX, Sales, and Cargo, using troubleshooting and systems expertise. This senior analyst role supports operational and enablement pods.As a lead technical resource within Commercial Tech Solutions, you will administer...Senior
WestJet Airlines
Winnipeg, MB1 hour ago - We are seeking a Senior Technical Business Analyst with strong mortgage and lending domain experience to support the delivery of complex, enterprise-scale technology initiatives. This role operates at the intersection of business, technology, and operations, translating mortgage...Senior
Compunnel Inc.
Winnipeg, MB1 hour ago - WHAT IS THE OPPORTUNITYThe Senior Technical Systems Analyst will be joining the Data Delivery Middleware team. This is a developer role that will be responsible for code development, testing and support for multiple ongoing projects. This role is important in providing timely...SeniorOngoing contractLong term contractInternshipFlexible hoursWeekend work
RBC
Winnipeg, MB1 hour ago - As a Chief Technical Support Analyst, End-User IT Support you will be part of a specialized end‑user support team that provides advanced, hands‑on... ...decisions, compensation, and HR accountability remain with the senior leader responsible for the whole team. Act as the senior...SeniorWork at officeLocal areaRemote workFlexible hours
National Bank of Canada
Winnipeg, MB1 hour ago - ...individuals who want to grow with us.We are currently seeking a Software Development Senior Analyst to join our team in Brampton, Ontario (CA-ON), Canada (CA... ..., volumes, and dependencies.Work with IT, application support, database, infrastructure, and business teams to define...SeniorWork at officeRemote workFlexible hours
NTT Data
Winnipeg, MB1 hour ago - Support Citi applications with SQL Server and cloud-native expertise as a Senior Application Support Analyst working full time.This seasoned technology professional supports users across... ...experienceCloud, microservices, and OpenShift technical skillsBachelor’s degree or equivalent...SeniorFull time
Citigroup Inc.
Winnipeg, MB1 hour ago - Elevate your career in Alberta as a Senior Technical Business Analyst within the Technology and Innovation ministry. Drive the modernization of service... ...business process improvement sessions • Participate in software systems design and architecture • Produce documentation defining...Senior
Pathlion
Winnipeg, MB1 hour ago $94.62k - $128.02k per year
...knowledge resources and business management software to over 103,000 customers nationwide.... ...and savings plans, and well-being support through benefits and wellness programs.... ...with FCC's lending applications. As a Senior Product Analyst (Application Support), you'll investigate...SeniorPermanent employmentWork at officeFlexible hoursFarm Credit Canada
Winnipeg, MB1 hour ago- ...customer needs to life? Do you thrive in supporting new products, projects, technologies... ...(WCLC) is looking to add a Senior Business Systems Analyst to our Application Delivery team. You... ...bridging the gap between business needs and technical solutions. Your analytical mindset and...SeniorFull time
$106k - $140k per year
...into. And that’s where you come in. Job DescriptionThe Senior Software Technical Specialist leads the design, development, integration,... ...define software solutions, drive architectural consistency, and support system performance, safety, and reliability objectives....SeniorWork at officeHitachi Rail Limited
Winnipeg, MB1 hour ago- ...impact every day at Zebra.What We're Looking For The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership... ...drives team growth and development plans and supports individual’s execution of development activities such as...SeniorContract work3 days per week
Zebra Technologies Canada, ULC
Winnipeg, MB1 hour ago $140.24k - $190.24k per year
...impact every day at Zebra.What We're Looking For: The Senior Manager, Technical Software Program Management (TPM) for EMC SW Solutions is a leadership... ...drives team growth and development plans and supports individual's execution of development activities such as...SeniorContract work3 days per weekZebra Technologies
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Technical Software Support Analyst. Be the first to apply!
Related searches
- service support technician Winnipeg, MB
- sr. IT support analyst Winnipeg, MB
- technical analyst Winnipeg, MB
- technical system analyst Winnipeg, MB
- desktop support analyst Winnipeg, MB
- senior technical analyst Winnipeg, MB
- network technical analyst Winnipeg, MB
- service desk analyst Winnipeg, MB
- senior technical specialist Winnipeg, MB
- decision support analyst Winnipeg, MB