Senior Retail Store Manager | Canmore

Who we are
At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for over 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies. Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?The Senior Retail Store Manager
is accountable for the overall performance, people, operations, and customer experience of the Canmore retail location. This role leads a high volume and complex retail environment where strong, consistent leadership is critical to the success of the team and the business. The Senior Retail Store Leader creates the conditions for their team to thrive by building leadership capability, developing talent, driving operational excellence, and creating an exceptional experience for both customers and team members.The Senior Retail Store Leader has a strong understanding of their business, and uses sales trends, customer insights, operational results and people metrics to identify opportunities and take action. They think beyond the day to day, anticipating the needs of the business and developing strategies that support sustainable growth and strong team performance.This is a permanent full-time position working 40 hours per week.What you'll be doing
Customer Experience
Consistently set the standard for exceptional customer service and selling behaviours aligned with Rocky’s service standardsCreate a strong culture of customer experience across the entire store team, ensuring leaders and team members understand what exceptional service looks and feel likeUse Rocky training tools to coach and develop the team’s product knowledge, selling confidence and ability to create authentic customer connectionsCoach Store Leadership to effectively observe, recognize and redirect customer experience behaviours within their teamsDrive behaviours and initiatives that put Rocky products in the customer’s hands and on their skinMaintain exceptional in-store presentation standards to defined brand standardsUnderstand the local customer and actively look for opportunities to build brand and store awareness within the community and strengthen local customer relationshipsTake ownership of complex customer concerns and models how to turn challenging situations into exceptional customer experiencesConsistently look for opportunities to elevate the customer experience and improve how the store operatesPeople and Culture
Lead, inspire and develop a high-performing team while consistently demonstrating Rocky’s valuesCreate a strong and healthy store culture where team members are supported, accountable and connected to Rocky’s purposeBuild a strong leadership bench and actively identify team members with potential for future opportunities with RockyProvide regular, thoughtful, and direct coachingCreate space for contribution for all team members and ensures they understand how their work contributes to the success of their store and RockyEstablish clear performance expectations and addresses performance or behavioural concerns proactively and consistentlyPartner with Talent Acquisition to proactively identify staffing needs and build a strong talent pipeline, particularly for periods of high volume and seasonal demandCreate strong retention and engagement practices within the store and actively identify opportunities to strengthen the team member experienceChampion Rocky’s Health and Safety programs and ensures a safe environment for team members and customersStore Operations
Own the overall performance of the store, balancing customer experience, team member experience, operational excellence and profitabilityLead the store to achieve revenue, average transaction value (ATV), conversion, units per transaction (UPT), and other defined performance targetsCoach Store Leadership to understand business results and translate them into meaningful actions with their teamsOwn the controllable components of the store P&L, including revenue, labour, discounts and other store-controlled expensesCreate an optimized labour plan and schedule based on business volume, customer traffic and team needs while delivering against labour targetsEnsure accurate inventory management including cycle counts, full inventory counts, first in first out (FIFO), and inventory reconciliationCreate clear accountability within the store leadership team so the business operates effectivelyDoes this sound like you?
A minimum of 5 years of experience leading retail stores and teams, ideally within a high-volume or complex retail environmentDemonstrated experience leading, coaching, and developing other people leadersA track record of building engaged, high-performing teams and developing future leadership talentStrong business acumen and comfort managing sales, labour, expenses and store profitabilityAn ability to interpret retail performance metrics and turn insights into meaningful actionConfidence leading through change, ambiguity, and periods of significant business volumeA natural leadership style grounded in accountability, kindness, and authenticityA growth mindset and genuine interest in continuous learning and feedbackA passion for retail with an entrepreneurial spirit and curiosity about how to make the business betterThe ability to balance the needs of the customer, the team and the businessA passion for natural products and enthusiasm for sharing Rocky’s purposeA flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability onthree weekend days (Friday, Saturday, and Sunday)What's in it for you?
This position pays between $80,000 - $84,000 per year, depending on experience, with theopportunity to earn additional monthly retail bonuses based on performanceRelocation assistance may be available for candidates relocating within AlbertaSignificant product discounts and quarterly allowancesSubsidized group medical and dental benefits for you and your familyShare in Rocky’s success - The Great Game profit sharing programGenerous paid annual vacation and personal daysHealthy lifestyle support through an annual allowanceAccess to a dedicated Rocky coach to help you optimize your potentialThe opportunity to participate in culture club organized activitiesApplication
Eligibility: candidates must be legally authorized to work in Canada.
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