Brand Designer (Marketing)

We’re looking for a Brand Designer to join Relay’s Marketing Design team and help shape how our brand comes to life across campaigns and customer touchpointsThis is a mid-level role for a conceptually strong, hands-on designer who can independently own projects from brief to deliverySomeone who pairs strong visual craft with storytelling, sound judgment, and reliable project ownershipYou’ll work closely with brand designers, copywriters, marketers, and cross-functional partners to create high-quality work across digital, lifecycle, web, social, campaign, event, and sales touchpointsYou’ll contribute to creative direction, present and explain your thinking, manage projects with confidence, and help the team scale through reusable templates, documentation, and growing expertise in a design specialtyBrand Designers at Relay turn strategy, customer insight, and complex financial ideas into work that feels clear, distinctive, and humanIn a category that can feel cold or interchangeable, your work helps business owners feel understood and helps Relay earn trustBy bringing strong ideas, owning work from concept to delivery, and creating repeatable resources, you help raise the creative bar while enabling the wider team to move fasterOwn brand design projects from brief to delivery across channels including paid media, web, lifecycle, social, campaigns, events, and sales enablementTranslate marketing strategy, customer insight, and business context into thoughtful concepts and visual stories, pushing beyond the first or most obvious ideaApply Relay’s visual identity with consistency and creativity while contributing ideas that evolve how the brand shows upIndependently manage small-to-medium projects by clarifying scope, aligning stakeholders, maintaining timelines and versions, communicating blockers early, and adapting when priorities changeCollaborate closely with partners across Copy, Brand, Growth, Product Marketing, Social, and the wider organization to bring work to market with clarity and qualityPresent work and clearly explain the rationale behind your design decisionsSynthesize varied or abstract feedback into stronger design with each round of iterationBuild and maintain templates, libraries, documentation, and reusable resources that improve consistency and make repeatable work more efficientUse performance signals, stakeholder feedback, and customer context to improve the work and connect design decisions to marketing and business goalsDevelop deeper expertise in at least one design specialty, such as motion, social, lifecycle, illustration, iconography, or web, and share that knowledge with teammatesUse emerging tools, including AI, thoughtfully to support—not replace—original concepting and craft while maintaining Relay’s quality and brand standardsBenefits
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptiveComprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.Award-winning workplace: As a winner of CB Insights’ Fintech 100, Deloitte Canada’s Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.You build with AI, not just use it: You’re actively embedding AI into how you work, pushing what’s possible, and bringing your team along with you. You can absorb complex or abstract feedback, identify what matters, and improve the work rather than simply applying edits literally. You collaborate well across disciplines, contribute actively to brainstorms and critiques, and build trust through follow-through and thoughtful communication. You have a strong eye for typography, layout, composition, colour, visual storytelling, and brand consistency. You care about impact, not noise: You care deeply about the substance of your work. You measure success by results, not recognition, and you let your work speak for itself. You crave autonomy: We trust our team with big challenges and the freedom to solve them. If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering. We believe great brand design makes complex ideas feel clear, memorable, and human. If you care about craft, storytelling, and creating work that earns attention and trust, we’d love to hear from you. You push relentlessly for reinvention: You’re always asking “how can this be better?” — in your work, in your craft, in yourself. Comfort is a signal to push harder, not coast. You’d rather build something better than defend something familiar. Small businesses are why we’re here: Relay exists to help them thrive — and that mission has to resonate with you. You seek out feedback: You see directness as respect, not criticism. You actively seek input, sit with hard truths, and use feedback as fuel for improvement. You can clearly explain your individual contribution to projects and the reasoning behind your design decisions. You’re energized by complexity and ambiguity: You enjoy tackling problems that don’t come with a playbook. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward. You can independently manage small-to-medium projects, balance multiple workstreams, and communicate clearly about scope, timelines, feedback, and risk. You have 3–5 years of experience in a brand design, visual design, graphic design, or marketing design role, in‑house or agency, or equivalent hands‑on experience demonstrated through your portfolio. You take ownership of your work, seek feedback, and are building deeper expertise in at least one area of brand design. You’re proficient in tools such as Figma, Adobe Creative Suite, and Canva. Your portfolio shows strong design fundamentals, thoughtful concepting, and cohesive execution across multi‑asset campaigns or multiple channels. You understand how design supports an audience, a marketing goal, and a broader business objective. You own your work: You take pride in your work, follow through on commitments, and feel a deep sense of responsibility for outcomes, not just tasks. We’re looking for people who are relentless, curious, and care deeply about the work. We welcome diverse backgrounds and people who think critically, challenge the status quo, and want to help small businesses thrive. You have experience designing for B2B, SaaS, fintech, financial services, or a fast‑moving startup brand. You have created templates, libraries, or documented systems that other designers or marketers rely on. You have experience collaborating with freelancers, agencies, developers, or production partners. You bring deeper expertise in motion, illustration, web, lifecycle, social, paid media, presentation design, or another relevant specialty. You have experience managing project‑level budgets or external resources.
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