Transformation Business Readiness Director

Shape business readiness for Manulife transformations in Toronto, connecting future-state process design, technology change, and adoption in a hybrid role.This Director will translate transformation plans into practical impacts, interventions, and actions for business teams. Working across Operations, Technology, Product, Risk, and transformation groups, you will connect current-state challenges with future-state outcomes. The position emphasizes process improvement, implementation, stabilization, readiness measures, and sustainable adoption.Key Responsibilities:
Translate future-state designs into executable business changeChallenge designs lacking operational or readiness considerationsMonitor readiness and adoption measures through evidenceDevelop targeted stakeholder, communication, and learning approachesEmbed new processes, capabilities, and ways of workingRequirements:
Experience leading business readiness or continuous improvementDemonstrated transformation delivery in complex organizationsKnowledge of impact assessment and adoption disciplinesAbility to move from current-state challenges through implementationLean or automation transformation experience is an assetBring process-reengineering judgment and transformation delivery experience to Manulife’s business-readiness leadership team in Toronto.
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