Customer Support Specialist Toronto

Baseline

Customer support at Baseline combines Intercom expertise and problem-solving in a full-time, in-person Toronto position. Help private lenders resolve issues accurately.As a Customer Support Specialist, you will understand clients’ workflows, needs, and pain points across private credit businesses. You will support users of Baseline’s operating system for private real estate lenders. The work spans customer communication, self-serve resources, onboarding, and product feedback.Key Responsibilities:
Respond to inbound Intercom tickets and customer emailsWrite support documentation, FAQs, and help centre contentRecord Loom videos explaining workflows and troubleshooting stepsDeliver high-quality one-to-one video customer supportIdentify bugs and usability issues for product teamsRequirements:
Exceptional intelligence and communication skillsObsessive problem-solving approach to customer issuesTenacity to move past roadblocksFull-time availability for five in-office days weeklyWork at Baseline’s 507 King Street East locationApply customer communication, troubleshooting, and product feedback skills while supporting Baseline’s private lending platform in Toronto.
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