Advisor, Client Relationship, Internal Sales, Rpos Financing

Who we are
Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.CaAbout the role
Reporting to the Director, Existing Partnerships, the Advisor, Client Relationship, Internal Sales, RPOS Financing is responsible to maintain, grow, strengthen and build business partnerships with a clientele composed of small, medium sized organizations for the sale of Point of sale financing products. He is is also responsible for various administrative tasks pertaining to sales support and onboarding of partners. He or she ensures consistency and balance between sales objectives and partner satisfaction.What you’ll do
Establish, develop & maintain business partnerships satisfaction and supportProvide exceptional & timely follow up addressing inquiries/requestsReach out to existing partners to Identify barriers that negatively influence potential for growthPresent & promote strategies designed to secure relationships with retailersSupport all merchant communicationsSupport merchant marketing promotionsIdentify potential merchant threats to the businessIdentify and elevate potential growth partnershipsSupport virtual in-store trainingSupport eCommerce growthSupport marketing French adaptationsSupport sales team with strategy implementation, merchant communications and administrative tasksSupport internal teams with partnersServe as the contact person for both company and the partnersAssists in the resolution of issues arising between merchant, merchants' customers and Fairstone in a manner that meets both Fairstone’s needs and values, as well as the partner’s.Administration projects related to maintaining relationships and assisting other departments as required. For example, Merchant Services/Marketing.Monitor and maintain profitability of portfolio and devise action plans to ensure profitability hurdles are overcome.Constantly represent Fairstone and its values to the highest standards internally and externallyKeep updated on technology of the solution for the productSupport management and company positions and orientationsRecord all partner/prospect touchpoints in CRM – ensure Salesforce records are kept up to date within your area of responsibilityWhat we’re looking for
University Degree - preferably in Business Administration or equitable work experience.5 - 7 years’ experience in sales support and/or partnership managementStrong French and English written and spokenStrong problem solving and analytical skills are required to: Research and respond to customer inquiries promptly and accurately, constant negotiation with both retailers and other departments within our company;
Ability to perform financial calculations;
Demonstrated strong communication skills (oral and written) with all levels of employees, management and customers and possess confident and effective public speaking skills.Maintain a high-level constant representation of Fairstone’s valuesMust be a self-starter with the ability to work independently while looking for ways to change/modify current processes for improved efficiencies.Result orientedProficient in MS Office products to include Excel, Word, PowerPoint and Outlook and an overall digital environmentAbility to work well under pressure.Flexible to work public holidays, weekends, and evenings (occasionally)What you’ll love about working here
Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well‑being.Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.On-Site Fitness: Gym access at our London and Montreal offices.Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.Family Support: Parental leave top-up program to help you during life’s big moments.Equal Opportunity Employer
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Job Details
Time Type: Full timeJob Type: PermanentRecognized Achievements
RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)
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