Warehouse Operations Manager

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position SummaryUnder the direction of the Director of Operations, the Warehouse Operations Manager is responsible for managing the day-to-day operations of a newly established reverse logistics warehouse supporting a key strategic customer. This role is accountable for ensuring operational performance, customer satisfaction, and budget targets are achieved within a 24/7, single-client environment.
As the primary point of contact for the customer, the Warehouse Operations Manager will play a critical role in managing ongoing communication, resolving issues, and maintaining a high level of service in a fast-paced and demanding environment.
This is a unique opportunity to support the launch and development of a new operation, including building processes, contributing to operational design, and participating in hiring and developing the team. The role requires a hands‑on, self‑directed leader who can operate independently while collaborating with on‑site transportation teams in a shared facility.
The operation is a smaller‑scale warehouse (~16,000–17,000 sq ft) with approximately 20 employees across multiple shifts.
Schedule: Schedule can vary. Mon - Fri, 40+ hours
What you will do
Act as the primary point of contact for the customer, managing day-to-day communication, resolving issues, and ensuring a high level of customer satisfaction
Lead, coach, and develop a team of supervisors and warehouse staff across a 24/7 operation
Support the startup and ongoing development of the operation, including establishing processes, workflows, and best practices
Participate in the hiring, onboarding, and structuring of the warehouse team, including selection of supervisory staff
Manage labour planning, scheduling, and performance to meet operational and financial targets
Monitor KPIs and drive continuous improvement to achieve productivity, service, and cost objectives
Collaborate with on-site transportation and terminal teams to ensure alignment and smooth execution within a shared facility
Oversee daily warehouse activities including receiving, sorting, staging, and shipping of returned pallets, totes, and other reverse logistics materials
Ensure compliance with company policies, safety standards, and regulatory requirements
Support inventory oversight and accuracy within a primarily manual operation, transitioning to system-supported processes over time
Contribute to the future implementation and optimization of a Warehouse Management System (WMS)
Manage budget responsibilities including labor, supplies, and operational expenses to meet P&L targets
Foster a positive team environment with strong communication and engagement
What you’ll bring
3–7 years of experience in warehouse, distribution, or logistics operations;
3PL experience
Previous experience in a supervisory or leadership role, with a track record of developing teams
Strong customer-facing experience, with the ability to manage high‑expectation clients
Experience working in fast‑paced, evolving, or startup environments is highly preferred
Demonstrated ability to work independently, take initiative, and operate as a self‑starter with minimal on‑site leadership support
Strong problem‑solving skills with the ability to make decisions and adapt quickly in a dynamic environment
Familiarity with warehouse operations including shipping, receiving, and material handling
Experience with WMS systems
Financial acumen, with exposure to budgeting, cost control, or P&L management
Knowledge of health & safety regulations and best practices
Proficiency with MS Office (Excel, Outlook, Word, PowerPoint)
Strong communication skills (verbal and written), with the ability to interact effectively at all levels
Customer‑centric mindset with a focus on service excellence
Leadership, coaching, and team‑building ability
Highly organized with strong time management and multitasking skills
Resilient and adaptable, able to manage competing priorities and a high‑demand customer environment
Collaborative approach with the ability to work cross‑functionally
Why people love working for Canada Cartage
Cohesive team and a positive, hard‑working atmosphere.
Meaningful opportunities for career growth.
Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver‑appreciation week that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
Come work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
We would like to thank all those expressing an interest in this position;
however only the candidates selected for an interview will be contacted.
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