Field Service Engineer Toronto - Nuclear Medicine

Field Service Engineer

Territory: Toronto

Company Overview

Our client is a global medical technology leader specializing in the development, manufacturing, and service of state-of-the-art Nuclear Medicine imaging systems . They are driving the industry’s transformation from analog to digital detection technology, enabling healthcare providers to deliver superior diagnostic services at a lower cost. As pioneers in digital SPECT and SPECT/CT imaging, the company utilizes advanced detector materials and proprietary hardware to provide high-speed, low-dose imaging with best-in-class image quality.

Experience, Knowledge, and Skills

• Education: B.Sc. in Biomedical Engineering, Electrical Engineering, or equivalent technical education preferred.

• Medical Imaging Expertise: Minimum of 3 years of experience servicing and installing medical imaging equipment ( CT or PET experience required; Nuclear Medicine equipment experience is highly preferred).

• Technical Proficiency: Significant skills in troubleshooting computers, software installations/upgrades, and complex electromechanical assemblies.

• Industrial Experience: Proven track record in servicing and troubleshooting sophisticated industrial or medical hardware.

• Soft Skills: Strong sense of customer service with excellent interpersonal and rapport-building skills.

• Operational Mindset: Ability to work independently, take personal ownership of the customer experience, and make decisive decisions regarding resource escalation.

• Travel: Willingness to travel to support other locations

Position Responsibilities

• Technical Support: Provide expert on-site and remote support for break-fix issues involving hardware, software, IT networking, and clinical applications.

• Lifecycle Maintenance: Execute new system installations, complex field upgrades, and scheduled preventive maintenance across the digital imaging product portfolio.

• Customer Advocacy: Act as the primary point of contact for customer concerns, ensuring timely problem resolution and maintaining direct follow-up until issues are fully resolved.

• Product Improvement: Provide critical feedback to the Director of Service and Engineering teams to enhance product reliability, operability, and global serviceability.

• New Product Introduction: Support the launch of new technologies and "first-of-kind" installations in the field.

• Cross-functional Collaboration: Work alongside Sales and Applications teams to resolve satisfaction issues and implement solutions that drive regional revenue.

• Operational Reporting: Provide regular status reports to internal and external support teams and maintain accurate service documentation.

• Process Optimization: Improve service productivity by identifying deficiencies and recommending enhancements for tools, training, and workflows.