Temporary - Assistant Operations Manager

Transform Tomorrow: Choose a Career in Waste & Recycling Services

Celebrating 30 years of excellence, Acden Environment is proud to be one of the largest providers of waste, recycling, and landfill services in the Regional Municipality of Wood Buffalo. At our core, we are people and solutions-driven, committed to creating a sustainable future for our community. If you are passionate about making a positive impact and eager to grow in a dynamic industry, we invite you to be part of our dedicated team. Embrace the opportunity to contribute to a company that values innovation, teamwork, and environmental stewardship. Apply now and be a part of our legacy of success and service!

Temporary Local Position (Non-Camp/Non-FIFO)

Location: Fort McMurray, Alberta

Work Schedule: 5 days on, 2 days off; 8-hour day shifts

What’s in it for me?

• Competitive Compensation: Enjoy a competitive wage and overtime (if available). 

• RRSP Contribution Matching Program: Start shaping your future with immediate enrollment of Acden's matching program.

• Employee and Family Assistance Program: We care about your well-being.

• Training and Development: Access our fund program to enhance your skills .

• Community Engagement: Participate in Acden’s various community, family-oriented, and holiday events.

• Comprehensive Benefits: Immediate enrollment in our group benefits plan, including health, dental, vision, disability insurance, and life insurance.

• Employee Perks: Enjoy discounts provided by Acden and Perkopolis.

• Work/Life Balance: Our flexible schedule allows you to maintain a healthy balance between work and life.

What I will be doing?

• Manage and coordinate daily service requirements through direct reports or with direct involvement.

• Per role requirement, be competent in subordinate skill set as a backup.

• Develop targets and indicators for supervisors in the delivery of services for clients and Acden Environment personnel.

• Supervise customer contracts to ensure customer needs and contract responsibilities are met and are within budget and exceed client expectations.

• Ensure Acden Environment customer service standard is achieved.

• Review and monitor daily operator documentation, to ensure that company, client, and regulatory requirements are met.

• Review daily payroll submissions from supervisors for accuracy.

• Compile reports on team’s performance and customer feedback.

• Address all customer inquiries and concerns in a timely manner through direct interaction and/or through Supervisors.

• Consult with Operations Manager and / or General Manager on matters related to improving staff morale, revenue generation, profitability, and customer satisfaction.

• Serve as liaison for the dissemination of information between senior management and field operations.

Staffing and Development:

• Ensure that there is always sufficient supervision to provide Acden service while ensuring safety, profitability and integrity

• Provide leadership, coaching, and mentoring to all direct reports

• Set and communicate clear expectations for all employees.

• Conduct annual performance appraisals and salary reviews for presentation to senior management.

• Understand, communicate and apply all Acden policies and procedures

• Manage all training requirements, and operator training programs

• Support, develop, and maintain a respectful workplace

What does Acden need from me? 

• Minimum of 3 years’ experience in waste management-related field and/or operational management.

• Proficient in computer applications; specifically, Fieldglass, CDMS, Outlook, Excel, and Word

• Excellent written and verbal communication skills

• Strong interpersonal skills, including customer interaction, team player skills, and ability to work harmoniously with a diverse workforce.

• High degree of accuracy and attention to detail

• Flexibility and excellent time management skills to balance and prioritize multiple projects

• Sensitive to issues of confidentiality and compliance

• Valid minimum class 5 license.

What are the "nice to haves"

• Secondary education in business management is considered an asset.

• Class 1/3 licence considered an asset.

• Successful certification in SWANA Landfill Management and Operations courses

• Progressive waste management experience utilizing up-to-date techniques for recycling and disposal.

• Previous Landfill Management

Acden is 100% community-owned by the Athabasca Chipewyan First Nation. Acden’s success contributes directly to economic reconciliation and the independence of ACFN, helping to deliver strategic programs identified by the Nation that support health, housing, education, well-being, culture and language revitalization, job creation and sustainability.

We welcome and encourage applicants to voluntarily self-identify if they are members of a Canadian Indigenous Group. This information supports our commitment to diversity and inclusion within our workforce. If you are a member of the Athabasca Chipewyan First Nation (ACFN), we also invite you to specify your membership. Your disclosure will be treated with the utmost confidentiality and respect.