Field Representative

This position is based in British Columbia.

Reporting to the Sales, Support, and Training Director, the Field Representative is the customer's and company's point of contact in the field. They proactively provide technical support to operators to ensure product operational continuity and maintain airworthiness. They are responsible for building and maintaining a privileged relationship with the customer to address their requirements and ensure satisfaction while improving health, safety, and environmental policies.

Main Tasks and Responsibilities:

Ensure equipment operation
• Provide technical support, perform diagnostics, and manage configuration to guarantee equipment airworthiness and safety
• Propose a range of solutions to address customer issues
• Contribute to the implementation and planning of services (Bulletins, Noria, Retrofit, etc.)

Ensure effective communication between operators and SafranHE
• Present and explain reference technical documents to the customer
• Upon customer request, present existing SafranHE services and introduce new ones
• Promote and highlight products and services compared to competitors
• Monitor actions implemented in collaboration with Noria coordinators until completion
• Following technical repair reviews by CSR, review the “repair quotation” upon customer request
• Maintain effective communication with the Customer Service department

Contribute to product and service improvement
• Gather field feedback and operator/integrator requirements, assess possible corrective actions and improvement opportunities
• Identify major events occurring in service or during maintenance phases
• Perform competitor benchmarking and share relevant information

Manage data
• Ensure updates of information related to the customer's fleet and competitor fleets

Conduct training activities
• Deliver Level 1 refresher courses and Level 2 training under the responsibility of the training center
• Deliver Engine Logbook training
• Supervise training needs in compliance with local qualification requirements

Administer own scope of activities
• Monitor objectives, justify variances, and propose improvements
• Maintain knowledge of customer operations
• Participate in zone meetings when required
• Prepare reports and provide activity summaries

Demonstrate operational quality vision by promoting product quality in compliance with company standards
• Certify incorporated procedures according to MPM requirements
• Attend group quality seminars and represent SafranHE Canada

Ensure action plans are implemented by operational managers to guarantee customer satisfaction through SafranHE Canada's product and service quality
• Attend warranty commission meetings and participate in customer complaint management
• Communicate non-conformities

This position is based in British Columbia.

Reporting to the Sales, Support, and Training Director, the Field Representative is the customer's and company's point of contact in the field. They proactively provide technical support to operators to ensure product operational continuity and maintain airworthiness. They are responsible for building and maintaining a privileged relationship with the customer to address their requirements and ensure satisfaction while improving health, safety, and environmental policies.

Main Tasks and Responsibilities:

Ensure equipment operation
• Provide technical support, perform diagnostics, and manage configuration to guarantee equipment airworthiness and safety
• Propose a range of solutions to address customer issues
• Contribute to the implementation and planning of services (Bulletins, Noria, Retrofit, etc.)

Ensure effective communication between operators and SafranHE
• Present and explain reference technical documents to the customer
• Upon customer request, present existing SafranHE services and introduce new ones
• Promote and highlight products and services compared to competitors
• Monitor actions implemented in collaboration with Noria coordinators until completion
• Following technical repair reviews by CSR, review the “repair quotation” upon customer request
• Maintain effective communication with the Customer Service department

Contribute to product and service improvement
• Gather field feedback and operator/integrator requirements, assess possible corrective actions and improvement opportunities
• Identify major events occurring in service or during maintenance phases
• Perform competitor benchmarking and share relevant information

Manage data
• Ensure updates of information related to the customer's fleet and competitor fleets

Conduct training activities
• Deliver Level 1 refresher courses and Level 2 training under the responsibility of the training center
• Deliver Engine Logbook training
• Supervise training needs in compliance with local qualification requirements

Administer own scope of activities
• Monitor objectives, justify variances, and propose improvements
• Maintain knowledge of customer operations
• Participate in zone meetings when required
• Prepare reports and provide activity summaries

Demonstrate operational quality vision by promoting product quality in compliance with company standards
• Certify incorporated procedures according to MPM requirements
• Attend group quality seminars and represent SafranHE Canada

Ensure action plans are implemented by operational managers to guarantee customer satisfaction through SafranHE Canada's product and service quality
• Attend warranty commission meetings and participate in customer complaint management
• Communicate non-conformities

Job Requirements

The Field Representative role is one of the strategic functions of Safran Helicopter Engines' operator support, as it has direct and significant consequences on customer operational aspects.

This role therefore requires:
• Autonomy
• Proactivity
• Excellent analytical and synthesis skills
• Strong communication skills
• Customer-oriented mindset
• Adaptability and decision-making ability
• Rigor
• Bilingualism in French and English, spoken and written
• Proficiency in Microsoft Office software (Excel, Word)
• Travel required : 25%

Education and Employment Conditions:
- Technical college diploma in mechanical engine repair and maintenance or in aeronautics, or equivalent training (internal training within a military institution)
- 5 to 10 years of professional experience in helicopter engine maintenance and repair
- Experience in a technical support role (an asset)

Job Requirements

The Field Representative role is one of the strategic functions of Safran Helicopter Engines' operator support, as it has direct and significant consequences on customer operational aspects.

This role therefore requires:
• Autonomy
• Proactivity
• Excellent analytical and synthesis skills
• Strong communication skills
• Customer-oriented mindset
• Adaptability and decision-making ability
• Rigor
• Bilingualism in French and English, spoken and written
• Proficiency in Microsoft Office software (Excel, Word)
• Travel required : 25%

Education and Employment Conditions:
- Technical college diploma in mechanical engine repair and maintenance or in aeronautics, or equivalent training (internal training within a military institution)
- 5 to 10 years of professional experience in helicopter engine maintenance and repair
- Experience in a technical support role (an asset)

But what else? (advantages, specific features, etc.)

Benefits at Safran HE Canada:
• Competitive salary
• Flexible work schedule
• Employer-paid group insurance (100%), including medical/dental/vision coverage
• Telemedicine
• Retirement plan
• Bonus program
• Physical activity program – $350/year reimbursement
• Time bank
• 10 sick/family days
• 5 additional leave days
• Continuous training

Candidates who are not Canadian citizens will only be considered if they hold a valid Canadian work permit to fill the position within acceptable timelines.

We encourage applications from all qualified individuals, regardless of origin, gender, age, or disability status.

But what else? (advantages, specific features, etc.)

Benefits at Safran HE Canada:
• Competitive salary
• Flexible work schedule
• Employer-paid group insurance (100%), including medical/dental/vision coverage
• Telemedicine
• Retirement plan
• Bonus program
• Physical activity program – $350/year reimbursement
• Time bank
• 10 sick/family days
• 5 additional leave days
• Continuous training

Candidates who are not Canadian citizens will only be considered if they hold a valid Canadian work permit to fill the position within acceptable timelines.

We encourage applications from all qualified individuals, regardless of origin, gender, age, or disability status.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.