Studio Guide (Store Associate)

About Brand Studios Burlington

Opening in Fall 2026, Brand Studios is Halton Region’s first modern luxury self-portrait photography studio, based in Burlington, Ontario.

We provide a clean, welcoming, and professional space where guests can capture high-quality photos using studio-grade equipment, without the need for an expensive photographer. Designed for simplicity and control, our studio allows individuals, families, and professionals to create content that feels natural, confident, and entirely their own. Whether it’s for a LinkedIn refresh, a personal milestone, or something just for you, our goal is to make the experience effortless, confidence-building, and genuinely enjoyable — from the moment you walk in, to the moment you leave.

What the Role is

We’re looking for a Studio Guide (also known at Store Associate) to join our team.

This is a guest-facing role focused on delivering a seamless and positive studio experience. You will be responsible for welcoming guests, guiding them through their session, and ensuring everything runs smoothly from start to finish.

This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating great experiences.

What You'll Be Doing

• Welcome guests and create a friendly, comfortable environment
• Check guests in and confirm bookings
• Clearly explain how the studio experience works
• Support guests throughout their session as needed
• Assist with photo selection using in-studio technology
• Respond to general inquiries (in person, phone, and email)
• Reset and maintain studio spaces between sessions
• Keep the studio clean, organized, and guest-ready
• Support overall day-to-day studio operations

What We’re Looking For

• Strong communication and interpersonal skills
• Friendly, approachable, and professional attitude
• Ability to stay organized and manage multiple tasks
• Comfortable in a customer-facing environment
• Reliable and punctual
• Willingness to learn and take feedback
• Previous customer service experience is an asset, but not required

Why Join Brand Studios

At Brand Studios, you don’t work for us — you work with us.

We’re building something from the ground up, and this role is a key part of that.

What you can expect

• A fun, welcoming, and supportive work environment
• Opportunities for growth and advancement into leadership roles
• Team member discounts on studio sessions
• A workplace that encourages creativity, confidence, and new ideas

Location: Brand Studios Burlington

Reports To:  Assistant Store Leader (ASL)

Compensation: $18.00 – $21.00 per hour (based on experience and level)

Employment Type: Part-Time

****** HOW TO APPLY ******

Fair warning: This isn't an "Easy Apply" kind of job. Building a business from the ground up takes people who are willing to invest a little extra effort, and we think your application should reflect that. If you're excited enough about the opportunity to complete the steps below, there's a good chance we'll enjoy working together. To apply:

Please email your application to ***email_hidden*** with the subject line:

Assistant Store Leader Application – [Your First & Last Name]

Your application MUST include:

• Your resume
• A cover letter
• A separate document answering the five questions below

Please answer each question thoughtfully. There are no "right" or "wrong" answers—we're interested in learning more about how you think, how you approach customer service, and what matters to you.

1. Why do you want to join Brand Studios, and what excites you most about helping launch a brand-new business?

2. Imagine a guest arrives feeling nervous because they don't like having their photo taken. How would you help make them feel comfortable and ensure they leave with a positive experience?

3. Tell us about a time you identified a problem before anyone else noticed it. What did you do, and what was the outcome?

4. When guests leave Brand Studios, we want them to remember more than just their photos—we want them to remember how we made them feel. In your opinion, what creates a truly exceptional customer experience?

We appreciate every application; however, only candidates selected for the next stage of the recruitment process will be contacted.