Manager, Collections

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next‑generation services to businesses and governments.
Key Responsibilities
Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
Support team with conflict resolution on aging accounts and help formulate collection strategies
Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
Monitor collections performance according to quality and productivity standards
Oversee credit adjudication process
Critical Qualifications
Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation)
3+ years’ experience working in a collections environment managing a group of 10+ employees
Knowledge of Microsoft Office, Excel and PowerPoint
Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
Analytical and problem solving skills
Adequate knowledge of French is required for positions in Quebec.
Additional InformationPosition Type:
Management
Job Status:
Regular – Full Time
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.
As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.
Bell is committed to fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
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