Spirit Ridge Guest Services Leadership Role
Spirit Ridge
Join Spirit Ridge as a Guest Services Manager where your leadership will enhance guest relations. Experience working in beautiful Osoyoos, Canada's warmest region while enjoying diverse amenities. As the Guest Services Manager at Spirit Ridge Resort, you will oversee the front office team and ensure guests receive unparalleled service. Your role involves guiding team performance, managing arrivals and departures, and addressing any guest concerns promptly. Ideal candidates will have strong problem-solving abilities and leadership skills to thrive in a fast-paced setting. Key Responsibilities:
- Lead and support Guest Service Agents on duty
- Supervise check-in and check-out processes
- Handle guest complaints with professionalism
- Oversee emergency procedures for guest safety
- Participate in training and staff performance evaluation
- Front office experience preferred
- Strong communication and organizational abilities
- Keen attention to detail and tech-savvy
- Experienced in problem-solving under pressure
- Flexible schedule accommodating various shifts
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