Service Design Specialist Edmonton

Shape public services through human-centred design and data analytics as a Service Experience Specialist with the City of Edmonton. A hybrid arrangement may be available.This permanent full-time position supports Community Services across five municipal branches. You will act as an internal consultant, using service design, systems thinking, research, and continuous improvement to develop practical solutions aligned with community priorities. The work includes politically sensitive initiatives and direct collaboration with leadership, front-line teams, and community partners.Key Responsibilities:
Lead service experience planning, design, and executionDesign interviews, surveys, and observational researchReview processes using Lean and Six Sigma toolsTranslate insights into leadership and Council briefingsDevelop change strategies, roadmaps, and governance frameworksRequirements:
University degree or diploma in a related fieldAt least five years managing complex public-sector projectsExperience in social policy, service design, or strategic planningStrong communication, facilitation, and problem-solving abilitiesValid Alberta Class 5 driver’s licence or equivalentApply service design, research, continuous improvement, and analytics to modernize municipal services for Edmonton communities.
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