Head of Crisis Management and Scenario Testing

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$150,000 - $200,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This senior leadership role provides strategic oversight and first line management of enterprise crisis management and scenario testing programs. The leader is responsible for establishing and advancing scenario testing methodologies across business continuity, disaster recovery, operational resilience, and crisis management to strengthen the organization's preparedness, response, and recovery capabilities. The role also oversees the design, facilitation, and evaluation of tabletop and functional exercises, ensuring insights are translated into actionable improvements through robust after-action reporting and continuous program enhancement.This senior leadership role provides strategic oversight and first line management of enterprise crisis management and scenario testing programs. The leader is responsible for establishing and advancing scenario testing methodologies across business continuity, disaster recovery, operational resilience, and crisis management to strengthen the organization's preparedness, response, and recovery capabilities. The role also oversees the design, facilitation, and evaluation of tabletop and functional exercises, ensuring insights are translated into actionable improvements through robust after-action reporting and continuous program enhancement.

• Lead the enterprise strategy, governance, and execution of first line crisis management and scenario testing activities across critical business functions.
• Develop and maintain scenario testing methodologies that align business continuity, disaster recovery, operational resilience, and crisis management objectives with enterprise risk priorities and regulatory expectations.
• Oversee and/or track exercises that occur across the Protect organization to enable a full picture of TD's muscle in the preparedness space.
• Oversee the end-to-end design and facilitation of tabletop exercises, simulations, and functional tests that assess readiness for a range of disruptive events and complex crisis scenarios.
• Partner with business, technology, operations, risk, security, and executive stakeholders to define credible scenarios, testing objectives, success criteria, and decision-making protocols.
• Establish standards, frameworks, and tools for scenario development, exercise execution, issue tracking, and readiness measurement across the enterprise.
• Direct the development of after-action reports, lessons learned, and remediation plans, ensuring identified gaps are translated into measurable corrective actions and sustainable improvements.
• Provide strategic guidance and challenge to senior leaders on crisis preparedness, response capabilities, recovery planning, and resilience investments.
• Monitor trends, emerging risks, and regulatory developments to continuously evolve crisis management and testing practices.
• Build enterprise-wide awareness and capability through training, executive briefings, and stakeholder engagement.
• Lead, coach, and develop a high-performing team while fostering strong cross-functional collaboration and accountability.
• Own and oversee enterprise crisis communication tools.

Skills, Education & Experience:

• Bachelor's degree required; advanced degree and relevant professional certifications are preferred.
• 12+ years of extensive senior leadership experience in crisis management, business continuity, disaster recovery, operational resilience, enterprise risk, or a related discipline within a complex organization, preferably G-SIB environments
• Demonstrated success designing and leading enterprise scenario testing programs, including scenario methodology development, tabletop exercises, functional tests, and after-action processes.
• Deep knowledge of crisis management frameworks, continuity planning, resilience principles, and testing practices.
• Strong understanding of governance, regulatory expectations, and risk management requirements relevant to resilience and continuity programs.
• Proven ability to influence executives, lead through ambiguity, and drive alignment across diverse stakeholders and functions.
• Exceptional communication, facilitation, and analytical skills, with the ability to translate complex issues into clear strategic recommendations.
• Experience leading teams and building organizational capability in preparedness, response, recovery, and continuous improvement.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet