Customer Experience Intelligence Analyst
Porter Airlines Inc.
Analyze customer and product data at Porter Airlines in Toronto’s downtown office, using SQL and digital analytics to guide product decisions.This hands-on, product-facing analyst role supports customer journey improvement, product performance, and decision-making. You will partner with Product squads and senior CX Intelligence colleagues while working with Voice of the Customer tools, digital analytics, user research, and experimentation. Your insights will help clarify priorities and improve customer experiences.Key Responsibilities:
Analyze Qualtrics, Medallia, Google Analytics, and Mixpanel dataSupport user research studies and A/B testsDevelop dashboards and recurring customer experience reportingAnalyze adoption, conversion, engagement, satisfaction, and journey metricsTranslate findings into backlog and roadmap recommendationsRequirements:
Bachelor’s degree in a related fieldOne to three years of relevant analytics experienceWorking knowledge of SQL and analytical datasetsExperience developing reports or dashboardsStrong analytical, communication, and storytelling skillsBring SQL, customer insight, and product analytics capabilities to Porter Airlines’ customer experience intelligence team in Toronto.
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Analyze Qualtrics, Medallia, Google Analytics, and Mixpanel dataSupport user research studies and A/B testsDevelop dashboards and recurring customer experience reportingAnalyze adoption, conversion, engagement, satisfaction, and journey metricsTranslate findings into backlog and roadmap recommendationsRequirements:
Bachelor’s degree in a related fieldOne to three years of relevant analytics experienceWorking knowledge of SQL and analytical datasetsExperience developing reports or dashboardsStrong analytical, communication, and storytelling skillsBring SQL, customer insight, and product analytics capabilities to Porter Airlines’ customer experience intelligence team in Toronto.
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Vacancy posted 1 hour ago
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