Dispatch Coordinator (OPSEU GTA East)

The Dispatch Coordinator is responsible for answering client and courier phone calls, dispatching courier pick-ups and sorting outgoing reports for our courier services. This is a great role for a hands-on, detail-oriented individual who thrives in a fast-paced, collaborative environment.

Status: Full time

Schedule: 7:00 am - 3:00 pm

Additional requirements: flexibility based on operational needs

Number of positions: 1

Start Date: ASAP
Union: This is part of the OPSEU GTA East collective agreement

This vacancy is for an existing position.

Your responsibilities will include:

• Answering incoming client calls for pickups and dispatching information to the assigned courier route
• Managing client questions and concerns regarding schedules, supplies etc.
• Receive and sort internal mail; receive and sort reports and distribute them into the correct route mail slot
• Perform various administrative duties including but not limited to: receiving and recording incoming cash deposits, maintaining Logistics Dispatch spreadsheets, preparing specialty supplies and labels, etc.
• Record and report any missed pickups and act as the initial investigator; track and investigate missing totes
• Provide troubleshooting assistance for Couriers for route issues, scanners, vehicle maintenance etc.
• Support and participate in Health & Safety initiatives, including our EHS team, Fire Marshall duties and general H&S mandates
• Provide daily hand-off updates including, but not limited to: received absence or late calls, missed pickups, scanner sign-in, requested vehicle maintenance, schedule changes etc.

What you bring to the role:

• High school diploma or equivalent experience
• 1 to 2 years logistics and/or dispatch experience or relevant work experience.
• Basic to intermediate computer skills required with Microsoft Office (including MS Word, Excel) – Ability to learn new systems
• Ability to lift a minimum of 25lbs consistently to shoulder height. repetitive movements and bending, sitting, turning and kneeling and walking as required
• At least 1 year of experience working in a fast-paced, client-focused environment preferred