Ai Mortgage Ux Designer

First National Financial LP

Design AI-enabled mortgage workflows in Toronto as a full-time UX Designer using research, prototyping, and usability testing. Make complex work clearer for users.First National seeks a UX Designer, Application Development, with five-plus years of progressive experience. You will combine user research, service design, interaction design, and evidence-based iteration for complex digital products. The position supports employees and partners using AI-enabled mortgage workflows with confidence.Key Responsibilities:
Conduct interviews, observation, surveys, and usability testing with workflow usersMap journeys, service blueprints, handoffs, pain points, and exception pathsCreate flows, wireframes, prototypes, and production-ready interaction specificationsDesign understandable AI outputs, review paths, overrides, and error recoveryMeasure usability, adoption, comprehension, trust, and satisfaction outcomesRequirements:
Five-plus years delivering complex digital products through productionPortfolio showing research, workflow design, prototyping, and usability testingAdvanced Figma or comparable design and prototyping proficiencyKnowledge of information architecture, design systems, and engineering documentationBachelor’s degree or equivalent practical experience in a related disciplineBring AI experience design, mortgage workflow research, and interaction design expertise to First National’s Toronto product squad.
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