Customs Freight Services Manager

Job Responsibility:

Mandate:

Reporting to the Director of Customs Services, the Customs Freight Services Manager will be the primary contact for key clients, working closely with the customs operations and advisory teams. The candidate will lead a team of associates and oversee the smooth flow of customs-freight operations. Additionally, the candidate will be responsible for onboarding and maintaining new clients, as well as being involved in other client growth opportunities.

Other responsibilities:

• Promote customs services and identify opportunities for cross-selling across all Delmar products.
• Track the arrival and release of cargo through logistics software.
• Arrange the final delivery of imported goods as requested by clients and handle post-release payments and deliveries.
• Process payment of vendor invoices for cargo release and perform accounting and reconciliation of the cost of services.
• Proactively work with clients to address any challenges/opportunities.
• Oversee the team, including scheduling, attendance, performance review, and coaching/guidance, etc.
• Proactively address opportunities for customs-freight process improvements and create SOPs.

Requirements:

• Minimum of 5-8 years of experience in Customs Brokerage and/or Freight Forwarding industry
• College Diploma in International Transportation & Customs or related field is preferred
• Previous experience with staff management is preferred
• Strong business acumen and knowledge of customs procedures, tariffs, and regulatory requirements
• CCS, CTCS, LCB designations are preferred
• Experience in CargoWise One system or related brokerage systems is considered an asset
• Proficiency in MS Office

What You Offer:

• Ability to work independently (drive and self-starter/self-managed)
• Excellent interpersonal skills for interaction with various groups within the organization and capability of motivating your team to ensure successful mandate completion
• Excellent oral and written communication skills
• Exceptional customer service and problem solving skills
• Extremely detail-oriented, organized and able to multi-task

What We Offer:

• Cultural diversity and equal opportunity employer
• Competitive compensation
• Comprehensive Benefits package, including fitness reimbursement program(s)
• Education Reimbursement Program
• Balance between work and home life