Senior Associate, Salesforce Business Analyst

Line of ServiceAdvisory
Industry/SectorNot Applicable
SpecialismSalesforce
Management LevelSenior Associate
Job Description & SummaryAt PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
The Opportunity:As a Senior Associate, Salesforce Business Analyst, unlock your potential and embrace the chance to drive meaningful outcomes that'll elevate your career. Your role will include, but isn't limited to:
Lead requirements gathering sessions with business and operational stakeholders
Translate business needs into user stories, process flows, and functional requirements
Collaborate closely with developers and UX consultants to shape end-to-end solutions
Configure Salesforce solutions using declarative tools to support business workflows
Support testing, validation, planning and change management activities
Maintain traceability artifacts that support delivery governance
Ensure solutions align with enterprise standards and delivery best practices
What You'll Bring:Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
2+ years of experience with the Salesforce platform (analysis and/or configuration)
Strong experience with:
Requirements gathering and stakeholder engagement
User stories, acceptance criteria, and process documentation
Salesforce data models and workflow configuration
Experience working in cross-functional and diverse consulting or delivery teams
Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
Exposure to Service Cloud or Health Cloud / Home Health
Experience supporting mobile or field-based service workflows
Familiarity with data privacy, compliance, or regulated operating environments
Comfortable using AI with clear expectation of human review
As a requirement, a Security Clearance is mandatory for all staff who'll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This'll become a condition of your employment with PwC should you receive an offer from us.
This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.
The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you'll love PwCWe're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications(if blank, certifications not specified)
Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}
Desired LanguagesTravel RequirementsNot Specified
Available for Work Visa Sponsorship?No
Government Clearance Required?No
Job Posting End DateWe're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (
Nous tenons à répondre à vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour être parfaitement à l'aise, faites-le-nous savoir à l'étape de la demande d'emploi.
L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l'IA pour améliorer votre expérience. Par exemple, pendant l'examen du curriculum vitæ ou l'élaboration d'une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide à mieux lutter contre les préjugés, car l'évaluation des candidats se fait de façon juste et équitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d'évaluer le lien entre leurs compétences et leurs chances de réussir chez PwC Canada. Bien que l'IA facilite certains aspects de notre processus de recrutement, les décisions finales d'embauche sont toujours prises par des personnes. Pour en savoir comment nous utilisons la protection des données personnelles, consultez notre politique d'ilé.
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