Remote Enterprise CCM Technical Architect
Weekday Ai
This role is for one of the Weekday's clients
Min Experience: 7 years
Location: Toronto, Brampton, Mississauga
JobType: full-time
We are hiring an Enterprise CCM Technical Architect to lead large-scale Customer Communications Management (CCM) transformations powered by the Quadient Inspire platform. This role is responsible for defining scalable document architecture, driving enterprise integrations, and ensuring high-performance, compliant, and future-ready communication solutions.You will act as the technical authority across complex CCM programs — shaping solution design, guiding distributed engineering teams, and partnering with business and enterprise stakeholders to deliver mission-critical communication systems.
Key Responsibilities
Architecture & Solution Design
- Design scalable, modular, and reusable document composition frameworks using Quadient Inspire.
- Convert complex business requirements into structured, high-performance CCM architectures.
- Define data models, composition workflows, output strategies, and multi-channel delivery frameworks.
- Review and approve technical designs to ensure architectural integrity and compliance with enterprise standards.
Technical Leadership & Governance
- Provide architectural guidance and technical oversight across onshore and offshore teams.
- Establish development standards, best practices, and implementation guidelines for CCM solutions.
- Conduct code reviews, design validations, and technical audits to maintain solution quality.
- Identify and mitigate architectural risks, performance bottlenecks, and integration challenges.
Integration & Enterprise Alignment
- Architect integrations between Quadient Inspire and enterprise ecosystems including CRM, core systems, data warehouses, and digital platforms.
- Define API, data transformation, and message orchestration strategies.
- Ensure seamless upstream and downstream system connectivity.
- Oversee performance tuning, scalability planning, and production deployment readiness.
Estimation & Delivery Oversight
- Lead solution sizing, effort estimation, and technical feasibility analysis.
- Support roadmap planning and contribute to strategic technology decisions.
- Participate in client workshops, requirement discovery sessions, and milestone reviews.
- Ensure timely and quality delivery aligned with business objectives.
Required Expertise
- Extensive hands-on experience with the Quadient Inspire suite.
- Deep understanding of CCM architecture, document composition, data mapping, and multi-channel output management.
- Strong proficiency in JSON, JavaScript, XML, SQL, and related scripting technologies.
- Proven experience designing and delivering enterprise-scale integrations.
- Ability to lead distributed teams and provide clear architectural direction.
- Strong communication skills with experience engaging business and technical stakeholders.
- Experience preparing accurate solution estimates and supporting project planning.
- Willingness to travel for client workshops and delivery milestones.
Preferred Qualifications
- Industry experience in banking, insurance, financial services, or healthcare.
- Familiarity with Agile/Scrum delivery models.
- Exposure to CI/CD pipelines, DevOps practices, and version control systems.
- Consulting or client-facing implementation experience.
What This Role Offers
- Opportunity to lead enterprise-grade CCM transformation initiatives.
- Strategic architectural ownership across large, complex programs.
- Exposure to high-impact client engagements and digital modernization initiatives.
- Collaborative work environment with strong technical growth opportunities.
Core Competencies
Enterprise CCM Architecture · Quadient Inspire · Document Composition Frameworks · System Integration Design · Technical Governance · API & Data Integration · Performance Optimization · Stakeholder Engagement · Delivery Leadership
Vacancy posted 26 days ago
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