Engagement Officer

Status: Full time, indefinite

Location: Ottawa, Ontario, or Toronto, Ontario (hybrid)

Closing date: July 8, 2026

Salary range: $87,720 to $109,140 per year

Canada’s Drug Agency (CDA-AMC) is a pan-Canadian health organization. We are an independent, not-for-profit organization with offices in Ottawa and Toronto. Created and funded by Canada’s federal, provincial, and territorial governments, we drive better coordination, alignment, and public value within Canada’s drug, health technology, and health systems landscape. We provide health system leaders in Canada with independent evidence and advice, empowering them to make informed decisions about drugs, health technologies, and broader health system strategies and investments, and we collaborate with national and international partners to enhance our collective impact.

CDA-AMC was named 1 of the National Capital Region’s top employers for the third year in a row. This recognition celebrates our dedication to fostering a positive and inclusive work environment that nurtures growth and innovation. It reaffirms our ongoing efforts to create an outstanding workplace where our employees thrive and feel valued.

Hybrid Work Arrangement

At CDA-AMC, employees participate in a hybrid workspace arrangement that allows for flexibility and enhanced work-life balance. We believe in the positive impact of in-person collaboration and the importance of team building. This position follows a hybrid work schedule with a minimum of 2 days onsite, though this requirement may vary based on business and operational needs.

Primary Focus

We are seeking to fill a current opening on our Patient, Clinician, and Industry Engagement team.

The objective of the Patient, Clinician, and Industry Engagement team is to ensure that Canada’s Drug Agency is actively and effectively engaging key partners so the perspectives of patients, caregivers, clinicians, industry, and associations may be integrated into the work that our organization undertakes. Our Engagement Officers serve as catalysts for change, championing ways to expand engagement with key partners.

What do the daily responsibilities look like?

On any given day, the Engagement Officer will:

• establish a network and develop positive working relationships in patient, caregiver, clinician, industry, and other partner communities, with a focus on connections with relevant associations and representative organizations, and facilitate discussions between these partners and project teams that will enable better sharing of insights, perspectives, and involvement in our work
• seek perspectives and experiences from key partners with respect to health technologies eligible for review
• through ongoing and timely evaluation, dialogue, and knowledge sharing, support project teams and expert committee members with thoughtful opinions on how to ensure appropriate use and integration of clinician, industry, patient, and caregiver perspectives in our work
• analyze and evaluate existing clinician, industry, patient, and caregiver engagement tools and processes across program areas to ensure efficiency and effectiveness, and — in keeping with our culture of continuous improvement — identify solutions, innovative ideas, and/or modifications to bring to team leadership
• monitor new project submissions, respond to queries from partners, and identify and escalate issues and/or concerns proactively and in a timely manner
• provide partner engagement updates and status reports to leadership and other key internal players, as required.

Is this the right role for you?

The Engagement Officer will likely have:

• a relevant undergraduate degree, coupled with no less than 4 years of experience in a similar role building and maintaining effective relationships; an equivalent combination of education and experience may be considered
• sound judgment and perceptive interpersonal skills when interacting with external partners and dealing with highly sensitive, confidential, and/or emotional matters
• skills in leveraging broad knowledge and understanding of the health care system in Canada and health technology, and in identifying, championing, and enabling a fulsome representation of external voices and perspectives
• excellent communication (verbal and written), presentation, and facilitation skills, supported by the ability to clearly articulate and partake in positive and constructive discussions
• the ability to establish effective working relationships with various internal teams and groups, including expert committees and external partners
• a demonstrated skill in synthesizing information and communicating in ways tailored to specific groups as well as general audiences
• the ability to identify opportunities for increased process effectiveness and efficiency
• excellent time management skills with a demonstrated capacity to manage multiple responsibilities and timelines on a variety of projects and initiatives
• the ability to work independently and in a team environment
• superior organization and project management skills, influencing without authority.

What will set you apart?

The following qualifications may help you stand out:

• fluency in French.

What’s in it for you?

At CDA-AMC, you will find:

• a team-focused, supportive, and inclusive work environment
• a competitive compensation package, including participation in a defined benefit pension plan with the Healthcare of Ontario Pension Plan (HOOPP)
• a comprehensive benefits package for employees and dependents, including health, dental, life, and travel insurance; spending accounts to meet your health care and individual wellness needs; and an employee assistance program
• generous paid time off (including a minimum of 4 weeks of vacation, paid sick leave and life leave, a December holiday closure, your birthday as a paid day off, and other leave options)
• flexible hours and a hybrid work model that promotes work-life balance
• opportunities to work with and learn from highly specialized professionals
• personal growth through professional development opportunities, corporate training, and support for continuing education
• a friendly culture in which community engagement is supported and people’s efforts and important milestones are recognized
• the opportunity to make a difference for people living in Canada and effect positive change.

To apply for this position, visit the Careers section of our website. Your application must clearly identify how your skills and experience relate to the requirements of this role. You can also share a portfolio or work samples to showcase your skills and experience to give us a clearer understanding of what you can do. Applications for this opportunity may be used for future staffing vacancies. We thank you for your interest; however, only those candidates selected for further consideration will be contacted.

Hiring Process

Our hiring process is designed to help us get to know you, and for you to get to know us. It includes introductory calls, a panel interview, and opportunities to showcase your skills. You will also have time to ask questions and explore how you can contribute to the team and organization.

Our applicant tracking system includes artificial intelligence features; however, these are not used in our selection or assessment processes. All hiring decisions, including application screening, are made by our hiring team members, who carefully review each application.

At CDA-AMC, our employees share a passion for building the future of the health systems in Canada. We recognize that our employees bring diverse strengths, experiences, and backgrounds. One of our collective strengths is our commitment to creating a positive and inclusive workplace culture.

CDA-AMC is committed to inclusion, diversity, equity, and accessibility. We highly encourage all qualified applicants to apply, including Indigenous people, people of all places of origin and religions, people with disabilities, people who are neurodivergent, people who are racialized, women, and people from 2SLGBTQ+ communities.

We provide accommodations during all phases of the recruitment process. If you require any accommodations, please let the Talent Acquisition team know when they contact you. We will work with you to meet your needs.

Please note that, as a condition of employment, successful candidates will be required to complete a confidential pre-employment background check, including criminal, employment, and education verifications.

Candidates must be legally eligible to work in Canada.