Call Center Billing Representative

Call Center Billing Representative

Build valuable customer service and billing experience in the insurance sector while supporting inbound inquiries and account-related requests. This dynamic role offers a fast-paced environment, meaningful interactions with customers and internal teams, and the opportunity to contribute to a positive customer experience every day.

What is in it for you:

• Hourly salary of $19.15.

• 9-month contract.

• Full-time position: 37.5 hours per week.

• Rotating shifts within call centre hours.

• Availability for evening and Saturday shifts is required.

• Monday to Friday: 8:00 am to 8:00 pm.

• Saturday: 8:30 am to 4:30 pm.

• Hybrid: 2-3 days/week in Markham office.

Responsibilities:

• Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.

• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.

• Support inbound billing inquiries as a representative of the organization.

• Communicate clearly, effectively, and empathetically with customers through telephone and email interactions.

• Identify customer needs and respond appropriately and professionally.

• Gather relevant information in a systematic manner to ensure seamless customer interactions.

• Take ownership of customer inquiries and maintain a strong commitment to resolution and follow-up.

• Handle approximately 50 inbound calls per day.

What you will need to succeed:

• 1-2 years of experience in a contact centre environment, preferably within the insurance or banking industry.

• Ability to multitask in a fast-paced environment.

• Ability to adapt quickly to changing circumstances.

• Professional telephone and email communication skills and etiquette.

• Proficiency with word processing software, Microsoft Excel, and web-based Windows applications.

• Strong communication and interpersonal skills.

• Demonstrated problem-solving skills with the ability to analyze and resolve customer concerns.

• Strong attendance and punctuality record.

• Flexibility to work rotating shifts.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.