Customer Experience Intelligence Analyst

Shape customer experience intelligence remotely as an Analyst using Qualtrics, dashboards, and integrated customer data. Support accurate, timely decisions across Agilent.This full-time Analyst role connects customer feedback, operational performance, and business outcomes for Agilent stakeholders. You will support CX measurement, reporting, dashboarding, and analytics activities across programs including ACX and Experience Champions. The position requires customer experience knowledge, analytical expertise, and business acumen.Key Responsibilities:
Serve as a CX measurement and analytics subject matter expertDevelop dashboards, scorecards, and reporting solutionsIntegrate customer feedback, CRM, and operational dataManage ACX web pop-up and intercept surveysTranslate business questions into actionable recommendationsRequirements:
Bachelor's degree or equivalent professional experienceFive or more years in insights, analytics, or CXExpertise in survey research, predictive modeling, and segmentationExperience with Qualtrics programs, reporting, and dashboardsStrong communication and stakeholder management skillsApply customer intelligence, Qualtrics expertise, and analytical problem-solving to strengthen Agilent’s customer experience decisions remotely.
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