Technicienne Systèmes De Perception Niveau 2
CIE_101 Beneva Inc.
Expertise en systèmes de perception et analyse approfondie caractérisent ce poste régulier de technicienne en soutien administratif et opérationnel chez Beneva.Comme technicienne niveau IV, tu agis comme personne-ressource auprès de multiples équipes. Tu traites les demandes de deuxième niveau, analyses les anomalies et contribues à l’évolution des outils. Tu soutiens ainsi l’efficacité et la fiabilité des activités de perception.Responsabilités clés :
Accompagner les utilisateurs dans les situations complexesPrioriser les demandes de soutien de deuxième niveauDétecter et suivre les anomalies systémiquesParticiper aux essais et validations des correctifsRéaliser les contrôles de qualité des donnéesExigences :
Diplôme collégial en technique administrative ou équivalentMinimum de 10 années d’expérience pertinenteExcellente connaissance des processus d’un centre de perceptionMaîtrise de Billing Center, Contact Manager et GFIFrançais maîtrisé et anglais avancé, oralement et à l’écritContribue chez Beneva à l’intégrité des données, au soutien de deuxième niveau et à l’amélioration des systèmes de perception.
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Accompagner les utilisateurs dans les situations complexesPrioriser les demandes de soutien de deuxième niveauDétecter et suivre les anomalies systémiquesParticiper aux essais et validations des correctifsRéaliser les contrôles de qualité des donnéesExigences :
Diplôme collégial en technique administrative ou équivalentMinimum de 10 années d’expérience pertinenteExcellente connaissance des processus d’un centre de perceptionMaîtrise de Billing Center, Contact Manager et GFIFrançais maîtrisé et anglais avancé, oralement et à l’écritContribue chez Beneva à l’intégrité des données, au soutien de deuxième niveau et à l’amélioration des systèmes de perception.
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