Customer Service Representative

Job Description

Job Description

Job Posting – Customer Service Representative

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Customer Service Representative (Hybrid position)

New Position

At Billyard Insurance Group (BIG), we believe in more than just selling insurance — we’re here to build strong client relationships, provide trusted advice, and make a meaningful impact. As one of Canada’s fastest-growing brokerages with over 80 locations nationwide, we are redefining the insurance experience through innovation, collaboration, and client-first service.

We’re looking for a Customer Service Representative (CSR) to join our team at Billyard Insurance Group – Peterborough. If you thrive on delivering exceptional client service, have a sharp eye for detail, and want to be part of a company that values integrity and teamwork, we want to hear from you!

What does the Customer Service Representative do?

As a CSR, you’ll be the lead contact for incoming calls and questions from our clients and prospective clients, ensuring they receive quality customer service. Your day-to-day will include:

· Serve as a point of contact for clients, liaison with team members within the company to enhance customer satisfaction

· Assisting with billing inquiries and processing

· Managing and servicing the existing book of business by handling renewals, endorsements, and policy changes.

· Acting as a trusted advisor to clients, providing expert guidance and support.

· Identifying opportunities to enhance client coverage and recommending additional products or services.

· Ensuring accuracy and compliance in all policy documentation and transactions.

· Collaborating with underwriters and carriers to resolve client inquiries and coverage concerns.

· Maintaining up-to-date records and ensuring all interactions align with regulatory requirements.

Does this sound like you?

We’re looking for a dedicated professional who:

· Excels in building strong, long-term client relationships with a client-first mindset.

· Has a keen eye for detail and strong problem-solving abilities.

· Thrives in a fast-paced environment and can effectively manage multiple priorities.

· Communicates clearly and professionally, both verbally and in writing.

· Works well independently while also contributing to a collaborative team environment.

· Is proactive in staying informed about industry trends, regulatory updates, and product knowledge.

Qualifications

Required:

· An active and current insurance broker license for the relevant provincial regulatory body (e.g., RIBO).

· A high school diploma or equivalent.

· Minimum of two (2) years of experience in a service-focused administrative role

· Strong understanding of insurance products, underwriting principles, and regulatory compliance.

· Proficiency in policy management and CRM systems.

Asset:

· A university degree in a related field or a college diploma in Insurance from a Canadian post-secondary institution.

What We Offer

At BIG, we believe in  investing in our brokers' success . We provide:

·  Industry-leading proprietary technology to streamline underwriting, quoting, and policy management.

·  Ongoing education and professional development to help you continuously refine your expertise.

·  A hybrid work environment , giving you the flexibility to build your business and manage your personal life.

·  A strong national brand with an established presence and a collaborative, growth-focused culture.

·  A competitive salary  ranging from $45,000 to $55,000 per year, depending on skills and experience.

·  Opportunities to earn commissions based on skills and experience

·  Potential for  yearly bonus based on branch performance

·  Hybrid based  role allowing a flexible work environment

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us thebig.ca/peterborough through the Contact Us section.

Artificial intelligence tools may be used to assist in screening, assessing, or selecting applicants for this position.

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care

Work Location: Hybrid remote in Peterborough, ON K9J 7C7

Billyard Insurance Brokers is a full service Commercial & Personal Lines Insurance Brokerage with several locations across Ontario.

Company Description

Billyard Insurance Brokers is a full service Commercial & Personal Lines Insurance Brokerage with several locations across Ontario.