Analyste Senior Soutien Utilisateurs TI
TEHORA
Le soutien technologique et la billetterie vous caractérisent? Travaillez comme analyste senior chez TEHORA, en télétravail ou chez le client selon le mandat.
Cette fonction s’adresse à une personne senior possédant d’excellentes aptitudes techniques. Vous traiterez les demandes du centre de services à la clientèle, installerez des logiciels et configurerez des équipements informatiques. Vous contribuerez également aux processus ITIL et aux dossiers d’évolution.
Responsabilités clés :
- Recevoir et traiter les demandes au centre de services
- Créer, catégoriser et décrire les requêtes de service
- Déterminer les priorités et signaler les incidents majeurs
- Documenter les interventions et les solutions appliquées
- Installer et configurer logiciels, postes et équipements
Exigences :
- Diplôme universitaire de premier cycle en informatique ou discipline pertinente
- Douze années d’expérience en technologies de l’information
- Expérience cumulée au cours des quinze dernières années
- Huit années d’expérience pertinente en soutien technologique
- Expérience pertinente cumulée au cours des douze dernières années
Apportez votre expertise en soutien technologique, billetterie et configuration informatique aux mandats de TEHORA.
#J-18808-LjbffrVacancy posted 4 hours ago
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