Senior Forward Deployed Engineer (Toronto)

Summary

As a Senior Forward Deployed Engineer, you'll sit at the intersection of engineering and client impact, the person who turns the legal industry’s most complex challenges into working software. You'll embed with our most demanding clients, move from prototype to production quickly, and feed what you learn back into our platform and roadmap.

This isn't a support role or a solutions role with some coding on the side. You'll design and build end-to-end, work directly with client technical teams, and ship code that real lawyers rely on. The best ideas you surface in the field will graduate into product features for all of Clio's users.

We offer a hybrid work environment and are looking for someone to join us in our hub location in Toronto. All hub-based Clions are expected to be in office minimum twice per week on one of our Anchor Days.

This role involves occasional travel to client sites to foster strong relationships and provide hands‑on support.

What You Will Work On

• Embed with enterprise clients to map out workflows, define clear success metrics, and de‑risk constraints before writing a line of code.
• Design, prototype, and productionize custom AI workflows.
• Build and maintain integrations that slot into complex client environments using Clio APIs and the broader modern stack.
• Work directly with client technical teams to troubleshoot, debug, and optimize deployments in real‑time.
• Translate experimental R&D into stable, production‑grade code – the kind that eventually becomes a platform feature for every Clio user.
• Surface recurring patterns from the field that sharpen our product roadmap and inform how we build.

How You Operate

• You fix root causes, not symptoms. When something breaks in a client environment, you're not satisfied with a workaround. You dig until you understand why, and you bring that back to the team.
• You know when to move fast and when to slow down. You can build a scrappy PoC to prove an idea in a day, and you know exactly when it’s time to harden that code for the long term. You don't confuse the two.
• You're as comfortable in a client conversation as you are in a code review. You can explain technical trade‑offs to a non‑technical stakeholder and earn their trust – then turn around and ship.
• You operate well in ambiguity. Not every problem comes with a spec. You're energized by open‑ended, high‑leverage challenges, and you know how to define the problem before you solve it.

What You May Have

• Strong full‑stack fundamentals and deep comfort with RESTful APIs and systems integrations.
• Demonstrated ability to design, build and deploy production applications.
• Hands‑on experience building LLM‑powered applications – retrieval, agents, structured outputs, prompt safety – and taking them through to production.
• Experience working directly with clients or customers: scoping ambiguous problems, communicating trade‑offs, and iterating based on real‑world feedback.
• A genuine curiosity about AI and how it applies to the legal industry, you're not just using AI tools, you're thinking about how they change what's possible.

Benefits

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top‑tier health benefits, dental, and vision insurance.
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

The expected salary range for this role is $144,700 to $170,300 to $195,900 CAD. There are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI‑generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.