Product Lead - SaaS in MS Dynamics

WHO WE ARE:

As an Independent Software Vendor (ISV) and Microsoft partner, we offer flexible and innovative field service management solutions to our clients. Built on Microsoft Dynamics, we cater to specialty contractors and niche industries.

WHAT ARE WE LOOKING FOR?

We are looking for a Product Lead who has extensive experience in the following:

- Microsoft Dynamics ecosystem products, B2B SaaS, or vertical software

- More than 5 years in product management / product ownership (end to end)

- You should have mentored and managed other product managers

- You should have experience building, designing or improving product development processes 

WHAT's IN IT FOR YOU?

- Full-time and permanent position, in a hybrid work environment (a few times a week in-office in Toronto)

- Competitive Compensation (120k to 170k a year)

- Comprehensive employee benefits

- Stock option plan

- Career advancement opportunities

WHAT ARE THE JOB's RESPONSIBILITIES?

People Management:

- Provide weekly coaching, feedback and career development support to Product Managers

- Onboarding of new team members

- Partner with the CPO on hiring matters and activities

Product Operations:

- Take ownership of the team’s product development process

- Lead the build out and integration with Azure DevOps, of the team’s product management platform

- Establish standards for the teams’ documentation, handling of backlogs and communicate effectively with the internal team and various stakeholders

Customer Feedback and Discovery:

- Work closely with the CPO to shape overall approach in developing channels for customer feedback flows to the product team.

- Work closely with PMs to make sure they have documented, organized, consistent and actionable feedback and insights from customer

-Work closely with Customer Success and Sales teams and CPO to close loops and manage show stoppers

Execution and Delivery:

- Work closely with PMs, making sure they have clear scope, resolved blockers and aligned stake holder – so they can deliver what is needed

- Monitor closely the deliverables of each product team and raise any potential risks to the CPO

- Design and track metrics that matter for the team – help drive accountability and not just output

Stakeholder Alignment:

- Be the main point of escalation for cross-functional issues across multiple product areas

- Maintain visibility into dependencies between product areas and flag conflicts early

- Represent the team in cross-functional forums as appropriate and work with CPO to deliver roadmap communications for leadership and key stakeholders

You will be the center of the product building process – shaping how the product team operates, influence decisions across the entire platform, help build the discipline to scale and become the operational backbone.

If you’re looking for a company where you matter and with opportunities to grow – Apply now!

We value candidate experience. This is a real job. Our system uses AI to suggest good matches, but a human will read and assess (screen) each application. At times, you will be asked to do an initial recorded video interview but a human will watch, listen and assess this recorded video interview and do the subsequent interviews.