Ai Content Designer Intern (Docs For Bob)

The IBM Canada Lab in Markham, Ontario is one of the largest R&D facilities in Canada. As a Content Designer intern at the IBM Canada Lab, you would be part of a team that transforms our customer’s challenges into solutions.This role is for a Content Design Intern on the IBM Bob team. IBM Bob is an AI coding partner used worldwide. As a Content Design intern, you will own and expand the documentation that helps customers get the most out of Bob.Your role and responsibilitiesYour Role and responsibilities- Write and maintain technical documentation, including getting-started guides, feature references, configuration walkthroughs, troubleshooting, FAQs, etc.- Work directly in the codebase in a React/MDX repository.- Keep documentation current with new features. When a feature is released, you are in the pull request review loop: reading diffs, asking clarifying questions, and drafting the matching documentation in the same release cycle.- Make content structure decisions. When a new configuration section or feature area is added, you propose how to organize it.- Write and review UI copy, including labels, tooltips, empty states, error messages, and onboarding flows.- Apply IBM Style standards consistently.- Fix issues that arise in translation files, such as broken MDX syntax or misaligned content structure. Address feedback from fluent subject-matter experts when translated content needs correction.- Run link validation and ensure pull requests pass automated checks before requesting review.- Use Bob daily to draft content, check consistency, and work through complex documentation tasks. Improving the product depends on people who use it seriously.- Continuously improve how Bob is used across the documentation workflow by creating and refining skills, modes, and rules that make the process more consistent and repeatable.- Improve doc tooling where you see opportunities. Writing automation scripts is preferred but not required.Required educationHigh School Diploma/GEDPreferred educationBachelor's DegreeRequired technical and professional expertise- Strong problem solving and communication skills.- Ability to work independently and take initiative, as well as collaboratively.- Ability to design, develop, edit, and produce accurate and effective technical documentation.- Able to write with clear and direct language. You produce concise, active-voice content with no marketing language, no unnecessary padding, and using consistent application of IBM Style.- Working familiarity with Git and GitHub. You branch, commit, push, open pull requests, respond to review feedback, and resolve conflicts independently.- Proficiency with Markdown or MDX, including file metadata, tables, and structured content syntax.- Ability to read code well enough to document it accurately, follow a code sample, understand a configuration schema, and recognize when a command-line example is incorrect.Program Start Date:
May 3 2027Program Duration: 12-16 monthsCandidates must be available to participate in the full duration of the internship.Preferred technical and professional experience- Familiarity with AI coding tools.- Experience with React-based documentation frameworks.- Exposure to MCP (Model Context Protocol), VS Code extensions, or terminal/shell tooling.- Experience writing automation scripts.- Familiarity with internationalization (i18n) workflows, such as managing locale file parity or working with translation tooling.- Understanding of IBM Design Thinking practices, DevOps and a variety of software engineering concepts.ABOUT BUSINESS UNIT
IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?ABOUT IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.Mute Volume control Press TAB to open volume control Use the arrows to control the volumeSpeedCaptionsSettingsShow Full screenSearch in videoYou can search the video captions for specific words or phrases.Hide TranscriptSkip transcriptSkip transcript Activates to move focus to the Resume AutoScroll button00:00Every day still feels as fresh andenergizing as my first day.00:04I am a mobile application developer at IBM.00:07My responsibility is to design and deliver00:10secure, scalable and high-performingmobile solutions00:14that help clients empower their end users00:17with seamless digital experiences.00:19I have had the chance to work with peoplewho truly believe that teamwork is magic.00:25We support other and celebrateevery win together.00:28One of the proudest moments is balancingmy career and motherhood,00:32teaching me resilience, focus,00:35and the importance of balancein everything I do.00:39Build the future like an IBMer.Resume AutoScrollSummary & chaptersRead as overviewJob TitleJob ID136570City / Township / VillageMarkhamState / ProvinceCountryCanadaWork arrangementHybridArea of workSoftware EngineeringEmployment typeIntern (Fixed Term)Contract typeInternshipProjected Minimum Salary per year65,520.00Projected Maximum Salary per year101,920.00Position typeInternshipSome travel may be required based on business demandCompanyShiftGeneral (daytime)Is this role a commissionable/sales incentive based position?
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