senior business analyst.

We are seeking an experienced Senior Business Analyst to partner across multidisciplinary business areas, operational teams, and leadership to evaluate existing training practices and lead the transition to a modernized training and operating model. Combining advanced business analysis, stakeholder facilitation, process mapping, change enablement, and instructional design, this role focuses on translating complex and evolving operational needs into structured transition roadmaps, standard operating procedures, and comprehensive training assets. You will assess organizational readiness, identify risks and dependencies, create high-quality operational and training documentation, deliver knowledge-transfer sessions, and monitor post-implementation feedback to ensure sustainable long-term adoption.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 11-month contract.

Advantages
High-Impact Transformation: Lead the strategic modernization of enterprise-level operational models and training frameworks.

Full-Lifecycle Ownership: Drive initiatives end-to-end from initial stakeholder discovery to rollout, training delivery, and post-launch adoption.

Executive Visibility: Author key strategic briefing materials and present recommendations directly to organizational decision-makers.

Collaborative Workspace: Work alongside dedicated project and operational teams in a collaborative Toronto office environment.

Responsibilities
Build trusted relationships across diverse business programs, operational teams, and executive stakeholders across organizational boundaries.

Plan and facilitate discovery sessions, requirement-gathering workshops, interviews, and working groups to build consensus and drive actionable decisions.

Elicit, analyze, and document current-state practices, detailed process maps, workflows, roles, operational pain points, and business requirements.

Assess organizational impacts, risks, operational dependencies, change readiness, and barriers to adoption across impacted groups.

Define future-state operating processes and design transition roadmaps, change-management strategies, and adoption metrics.

Develop polished training curricula, facilitator guides, user manuals, job aids, process documentation, FAQs, and standard operating procedures (SOPs).

Translate complex policies, procedures, and technical information into clear, audience-appropriate content compliant with digital accessibility standards.

Deliver instructor-led and virtual training, system walkthroughs, coaching, and train-the-trainer sessions to support effective operational handover.

Provide post-implementation support, monitor adoption metrics, triage operational challenges, and refine instructional materials based on user feedback.

Prepare executive briefing notes, status reports, risk logs, and strategic recommendations for senior leadership.

Qualifications
Stakeholder Engagement & Relationship Building: Proven experience engaging diverse stakeholders and building collaborative, productive partnerships across complex organizational boundaries (Strictly Required).

Workshop Facilitation & Consensus: Demonstrated experience planning and facilitating workshops, discovery sessions, interviews, working groups, and consensus-based alignment discussions (Strictly Required).

Process Mapping & Readiness Assessment: Strong experience gathering requirements, mapping complex business processes, identifying operational pain points, and evaluating risks, dependencies, and change readiness (Strictly Required).

Transition Planning & Change Strategy: Proven expertise developing transition plans, implementation roadmaps, change-management strategies, stakeholder impact assessments, and adoption measures (Strictly Required).

Nice-to-Have Assets:
Prior business analysis or organizational change experience within a public sector or large enterprise environment.

Hands-on experience developing instructional curricula, standard operating procedures (SOPs), and user documentation.

Practical knowledge of change-management frameworks and digital accessibility standards (AODA/WCAG).

Experience delivering train-the-trainer programs and conducting post-implementation adoption evaluations.

Summary
If you're interested in the "Senior Business Analyst" role based in Toronto, we encourage you to apply online at

Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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