Wine Manager
SNDL
Work Location
Wine & Beyond Emerald HillsAbout the Role
ABOUT SNDL
SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf . SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing premium indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .
About The Role
We are currently looking for friendly outgoing and customer service driven individuals to join our team as a Wine Manager .
Primary Purpose of Job
Provide leadership and direction of a multimillion-dollar business unit in partnership with General Manager with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.
Essential Duties and Responsibilities:
People Management Skills
Create a work culture that makes your store an inviting place to work
Be a role model who coaches mentors and inspires team members
Delegate tasks to team members and set priorities
Communicates in a clear and concise manner to team leading effective huddles/meetings/coaching sessions relay pertinent information
Participate in department recruitment and create succession plans for the store
Support and coach team members to improve any performance gaps; conduct ongoing coaching for improvements
Completes and holds team accountable to complete required training within timeframes
Creates and/or monitors the creation of efficient department weekly scheduling for both sales and support functions
Customer Offering
Deliver exemplary customer service
Resolve customer complaints regarding sales and service; inform all customer complaints to General Manager
Create a culture that has a passion for wine
Accountable for product rollouts and product launches
Review customer surveys and react appropriately
Understand and utilize local market tends
Evaluate programs and promotions for effectiveness and offer recommendations to General Manager
Financial
Ensure that goals will be met through appropriate planning and organization of labour inventory and finances for short and long-term success
Meet or exceed department financial targets through partnership with General Manager
Review and monitor Loss Prevention program to protect the companys inventory and assets in partnership with General Manager
Review financial document (invoices costs etc.) for accuracy
Monitor and make appropriate adjustments to scheduling to achieve labor cost in partnership with General Manager
Day to Day Operations
Ensure department follows merchandising and pricing guidelines
Ensure department is presentable and relay any maintenance issues to General Manager
Execute merchandising programs and track results
Manage communication (mail email voicemail )
Maintain department inventory levels
Respond to customer complaints
Manage department inventory ordering and receiving
Organize and/or attend OHS and LP meetings and training sessions
Actively aim to increase and share industry knowledge on wine
Develop relationships with store stakeholders
Set daily tasks for the store
Review flyers upcoming events and promotions; execute appropriately
Regulatory Adherence
Observe that OHS LP ProServe /Serving It Right and other regulatory requirements and procedures are implemented and adhered to
Participate in health inspections audits and required corrective actions
Maintain First-Aid LP and OHS Training
Maintain ProServe /Serving It Right and ensure employees maintain ProServe /Serving It Right
Ensure AGLC/BC LRS and other government guidelines are met
Adheres to all SNDL Inc. policies with a focus on Social Responsibility
Qualifications:
Work Experience
Minimum 2-years experience in retail environment
Minimum 2-years supervisory and/or management experience (preferred)
Education
High School Diploma or equivalent
First-Aid training considered an asset
ProServe /Serving It Right Certificate considered an asset
WSET Certification and/or other wine-related training considered an asset
Other Skills and Capabilities
Highly self-motivated
Customer service driven
Effective leadership of large team
Strong sales background
Proven track record of success
Strong communication skills (written and verbal)
Must be able to pass a Background Check
Must have access to reliable transportation
Why Work With Us
At Wine & Beyond we invest in our people. We provide educational reimbursement for industry-related courses. We prefer to promote individuals from within the organization providing our employees excellent opportunities to advance their careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling please apply below!
ADDITIONAL REASONS TO JOIN OUR TEAM!
Competitive salary and benefits
Flexible hours
Employee Discount
Free Uniforms
Contests and prizes
Product Knowledge training
With hundreds of locations throughout Alberta & British Columbia theres a convenient location near you.
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
About SNDL
SNDL is one of Canadas leading and fastest-growing liquor and cannabis companies. As the countrys largest private-sector retailer our portfolio includes well-known banners such as Wine and Beyond Liquor Depot Ace Liquor Value Buds Spiritleaf and Cost Cannabis.
Were also one of Canadas largest vertically integrated cannabis producers recognized for our innovation low-cost manufacturing and award-winning brands including Top Leaf Contraband Palmetto Bon Jak La Plogue Versus Grasslands Vacay Pearls by Grön No Future and Bhang Chocolate.
Driven by purpose performance and people SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.
Required Experience:
Manager
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