Mechanical Service Advisor

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For:
We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our 6 technicians. The ideal candidate will have 2-3 years of experience as a Service Advisor.
You Are:
Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.
Efficient. You are comfortable working in a fast paced environment, and can prioritize tasks to maximize productivity within the shop.
Reliable. You are dependable and can be counted on to complete your tasks as assigned.

You Will:
Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions
Promotion of OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved
Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures
Prepare repair orders, including description of repairs and services authorized
Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections
Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks
Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department

Must Haves:
2-3 years’ experience as an Automotive Service Advisor
Strong customer service and communication skills
Able to efficiently respond to various requests at one time

Nice to Haves:
Previous experience or education as an Automotive Service Technician or Apprentice.
Basic mechanical knowledge to effectively communicate with customers and technicians
Experience with Mitchell estimating system
Familiarity with Google Suite

Sound like a match? Apply Now - We can't wait to hear from you
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Compensation Range of
Hourly: $27.00 - $30.00 CAD
(Depending on experience, skill set, qualifications, and other relevant factors.)