Lead UX Designer

Havas CX is looking for a Lead UX Designer to join our Experience Design team. In this role, you will help create intuitive, user-centered digital experiences across web, mobile, and enterprise platforms while partnering with clients, strategists, developers, and fellow designers. If you are passionate about solving complex problems, conducting research, shaping experience strategies, and delivering impactful design solutions, we would love to hear from you.

Who you ar e:

• Curious: Interested in learning and understand different industries and verticals as you work with different clients
• Flexible: Comfortable customizing your approach and deliverables to suit our clients’ unique needs
• Hands on: Working side by side with your project team, and taking the lead on delivering complex projects
• Invested: Suggesting and spearheading internal projects to improve our UX practice
• Entrepreneurial: Always on the look out for better ways to delivery for our clients, and keen on contributing to new business efforts across the agency

Responsibilities:

As a UX Lead you will oversee the delivery of UX design and strategy projects, contributing to planning the overall approach to the work, conceptualizing UX strategies and solutions, and working with a multi-disciplinary team to bring your ideas to fruition. You will work across multiple different project types, including user research, experience strategy, north star visions and prototypes, and end-to-end product design delivery

Responsibilities include:

• Partnering with project managers and other discipline leads to plan project delivery approach and set up Design Ops for your projectts
• Planning and executing quantitative and qualitative user research
• Planning and facilitating workshops and design sessions
• Creating a holistic experience design strategies across journey phases, user segments, and channels
• Conceptualizing design solutions based on strategic recommendations
• Designing information architecture, task flows, wireframes, and other UX documentation for internal and external development teams

Qualifications:

Experience

• 8+ years of UX design experience in an agency or consulting environment.
• University degree or certification in Information Architecture, HCI, Human Factors/Ergonomics, User Experience Design, Interaction Design, or a related field.
• Portfolio of work including both marketing/content-related projects and complex, interaction-rich interfaces, as well as experience strategy documentation (e.g., personas, user journeys, etc.).
• Proficient experience using Figma, Sketch, InVision, Axure, Adobe Suite, or related tools.
• Experience creating new products, apps, or sites from the ground up.
• User research and usability testing experience.
• Comfort interpreting qualitative and quantitative data sources.
• Superior communication and presentation skills (verbal and written).
• Excellent organizational abilities and attention to detail.
• Experience coordinating work and mentoring other UX designers within project teams.
• Experience estimating project work effort and contributing to new business initiatives (e.g., RFP responses, proposal decks, etc.).
• Direct experience working with a multidisciplinary team.

You Should Have Familiarity With:

• Responsive and adaptive design concepts and practices.
• Accessibility and inclusive design standards.
• Design for mobile devices, e-commerce, and content management (cataloguing, taxonomies, template design).
• Creating and maintaining design systems.
• Content strategy.
• Service design.

About Us:

Havas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.

Our culture is people-first, collaborative, and driven by innovation. We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence... not to mention you would make some pretty cool new friends!

Additional Information:

This role represents an active vacancy at Havas. You will be joining a collaborative, growth-oriented environment where ideas are encouraged and career development is supported.

The base salary range for this position is CAD $110,000 to $145,000, with final compensation determined based on factors such as work location, skills, experience, and background.

Havas uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.