Program Coordinator

The Information and Communications Technology Council (ICTC) is seeking a Program Coordinator to support the delivery of a sector-based workforce development program designed to strengthen Ontario's manufacturing and automotive workforce in the face of tariff pressures, supply chain volatility, and rapid technological change.
Working as part of the Capacity Building and Innovation team, the Program Coordinator will play a key role in the day-to-day implementation and administration of the program. The successful candidate will support participant recruitment and enrollment, coordinate training cohorts and employer engagement activities, liaise with delivery partners and stakeholders, track program performance and outcomes, and help ensure successful delivery of employer-based initiatives such as hybrid training, AI Adoption Squads, AI Roadmaps, and pilot projects.
This role requires a highly organized, proactive individual who enjoys working with employers, participants, and partners to ensure a positive program experience. The Program Coordinator will support outreach efforts, maintain project documentation, monitor program activities against timelines and deliverables, and contribute to reporting requirements for funders and internal stakeholders. Strong communication, relationship-building, and coordination skills are essential, along with the ability to manage multiple priorities in a fast-paced, collaborative environment.
The ideal candidate is detail-oriented, customer-focused, and passionate about workforce development, skills training, and helping Ontario's small and medium-sized employers adopt new technologies and build future-ready workforces.
Key ResponsibilitiesRelationship Development & Collaboration
Identifying program participants and building relationships with key stakeholders in the industry and community to establish a network of contacts that addresses ICTC program's needs.
Collaborating with the program team and external partners for the recruitment of participants to take part in ICTC activities and programs.
Conducting presentations, facilitating workshops, and leading information sessions to engage participants and share knowledge effectively.
Handling inquiries from programs participants through emails and calls.
Conducting recruitment for short- term consultants.
Liaising with service providers and external stakeholders
Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.
Attending events and/or focus groups to present information, network, collect information.
Identifying program participants and building relationships with key stakeholders in the industry and community to establish a network of contacts that addresses ICTC program's needs.
Collaborating with the program team and external partners for the recruitment of participants to take part in ICTC activities and programs.
Conducting presentations, facilitating workshops, and leading information sessions to engage participants and share knowledge effectively.
Handling inquiries from programs participants through emails and calls.
Conducting recruitment for short- term consultants.
Liaising with service providers and external stakeholders
Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.
Conducting recruitment for short- term consultants.
Liaising with service providers and external stakeholders
Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.
Attending events and/or focus groups to present information, network, collect information.
Drafts emails, reports and other correspondence on behalf of ICTC.
Identifying program participants and building relationships with key stakeholders in the industry and community to establish a network of contacts that addresses ICTC program's needs.
Collaborating with the program team and external partners for the recruitment of participants to take part in ICTC activities and programs.
Conducting presentations, facilitating workshops, and leading information sessions to engage participants and share knowledge effectively.
Handling inquiries from programs participants through emails and calls.
Conducting recruitment for short- term consultants.
Liaising with service providers and external stakeholders
Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.
Attending events and/or focus groups to present information, network, collect information.
Drafts emails, reports and other correspondence on behalf of ICTC.
Communications & Event Planning
Assists with the development, coordination, and dissemination of communications materials to internal and external stakeholders through applicable channels.
Assists with the coordination of logistics for travel and meetings/events locations, including sourcing and arranging catering, audiovisual (AV) equipment, and handling all other aspects of event planning to ensure seamless execution of corporate functions and engagements.
Contributing content for promotional materials.
Setting up Zoom sessions and tailoring Zoom User Guide
Other duties as assigned by ones manager.
Business Development
Liaises with external partners, organizations, associations, community groups and the public to promote ICTC and to keep abreast of funding opportunities.
Disseminates information and resources to partners and stakeholders to enhance their knowledge of ICTCs programs, products, and services.
Working proactively with internal staff to collaborate on ICTC activities, share information, provide updates and engage staff and others for input and support.
Attending events and/or focus groups to present information, network, collect information.
Qualifications & ExperienceRequired Experience:
2.5+ years' experience working in a similar position and providing coordination for a program or project, with demonstrated success in setting and achieving program targets.
Hands-on experience in projects and programs with a diversity lens.
Excellent written and oral communication skills in order to present ICTC in a professional manner, interface and communicate effectively with senior and diverse audiences, and prepare and proofread communications such as PowerPoint slide decks, emails, reports, articles, etc.
Exceptional organization skills with the ability to multi-task and adapt to changing priorities.
2+ years supporting the customer experience in a customer success, support, or account management role.
Proven track record of working in a customer-facing role.
Proven skills in sourcing - using a variety of methods, e.G., networking, referrals, recruitment, database searches and cold calling.
Ability to engage and influence people;
comfortable making coldcalls, presentations, and in-person visits.
Demonstrated success conducting presentations and/or facilitating workshops.
Bilingual proficiency in English and French written and spoken is an asset.
Education
Post-secondary degree or diploma in Business Administration, Project Management, Communications, Adult Education, Community Development, Public Administration, or a related field.
Project Management certification (CAPM, PMP, or equivalent) is an asset
Are you?
Ethical - Can you work with confidential learner data and program information with high integrity, sound judgment, and ethical compliance?
Dependable - Do you demonstrate a high degree of reliability, organization, and accountability to meet project and funder deliverable requirements?
Agile - Are you open to change, constantly evolving requirements, and ongoing feedback - with the ability to work effectively with distributed teams across Canada?
A natural leader - Do you take initiative, determine a path forward with limited precedent, and plan and evaluate your own work with confidence and minimal oversight?
Driven and creative - Do you have strong self-motivation, initiative, and a desire to exceed expectations in curriculum quality and learner outcomes?
Collaborative - Are you able to work through others to achieve results - sharing information, aligning stakeholders, and keeping teams moving toward shared goals?
Professional - Can you represent ICTC with composure, positivity, and a strong work ethic across all learner, partner, and vendor interactions?
An excellent bilingual communicator - Do you communicate fluently and professionally in both English and French, across written materials, presentations, and stakeholder interactions?
A continuous learner - Do you have a commitment to professional development, a desire to understand ICT trends and the key factors driving change across all industries?
A champion of diversity and inclusion - Are you committed to building equitable, inclusive learning environments and understanding the challenges faced by diverse learner groups across Canada.
Why Join Us?
Be part of a dynamic, mission-driven, entrepreneurial organization committed to advancing Canada's competitive advantage in the digital economy.
Lead high-impact programs that drive economic growth and shape the future of Canadian businesses.
Work in an agile, collaborative, innovative, and forward-thinking environment where we are always helping each other achieve collective goals.
Location
Remote
Term
12 months term contract until October 31, 2027.
Additional notes:
This role reflects growth in our team and expanded operational scope.
ICTC is committed to being an equal opportunity employer. If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
This position is open until November 20, 2026.
About ICTCICTC is a neutral, not-for-profit national centre of expertise with the mission of strengthening Canada's digital advantage in the global economy. For over 30 years we have delivered forward-looking research, practical policy advice, and capacity-building solutions for individuals and businesses. Our goal is to ensure that technology is utilized to drive economic growth and innovation, and that Canada's workforce remains competitive on a global scale.
OUR MISSION IS TO: Strengthen Canada's digital advantage in a global economy
OUR VISION IS TO: Foster globally competitive Canadian industries and a prosperous society empowered by innovative digital solutions.
ICTC respectfully acknowledges that ICTC headquarters is on the ancestral and unceded territory of the Algonquin Anishinaabeg People.
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