Agricultural Technical Machine Specialist Regina

Join Brandt's Customer Support Center as a Technical Machine Specialist in Regina and enhance agricultural machine technology. Drive improvements in diagnostic and repair capabilities among service teams. As a key player in Brandt's support operations, the Technical Machine Specialist will establish a knowledge hub focused on resolving product issues swiftly.

You will enhance team communications and share best practices, thereby reducing downtime for customers. Collaborate directly with service managers and advisors to address technical challenges.

Key Responsibilities

• Manage technical requests using Case Contact Management System
• Document all necessary information before submission to John Deere
• Coordinate cases between technicians and John Deere support
• Identify product quality concerns in partnership with John Deere
• Assist in recognizing training needs with service teams

Requirements

• Solid understanding of agricultural machine systems
• Experience with diagnostic tools and software
• Excellent communication and coordination skills
• Ability to work alongside technical and managerial staff
• Up-to-date knowledge of industry best practices

Make a significant impact on product resolution and customer satisfaction in this role with Brandt.