Senior Technology Operations Manager

Lead 24/7/365 technology operations at Moneris in Etobicoke, guiding monitoring, observability, and incident management with remote flexibility.The Senior Manager, Technology Operations Centre provides strategic and technical leadership for critical business service reliability. You will guide technical professionals, operational standards, event management, and recovery solutions. The role partners with technology and business leaders to embed operational requirements into new services.Key Responsibilities:
Lead 24/7/365 Technology Operations Centre service deliveryGovern monitoring, alerting, observability, and event management platformsImplement automated incident recovery and operational standardsEstablish metrics measuring service availability and reliabilityCoach technical professionals through objectives and development plansRequirements:
Bachelor's degree in information technology or related disciplineMinimum 12 years in technology operations or service deliveryMinimum seven years of technical leadership and people managementExpertise with ITSM, monitoring, alerting, logs, and performance toolsExperience using AI-powered tools and automation solutionsShape Moneris technology operations through monitoring, automation, incident recovery, and technical leadership from Etobicoke.
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