Quality Assurance Lead

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:Impact in action:
No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.Thrive together:
We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.Ready for tomorrow:
We want to enable your success through interesting and challenging work, performance enablement, and learning and development.About the role
This position has a hybrid work arrangement. On average, this means
1 day on-site per week. Please note that this is subject to change due to business priorities.As ATB’s next QA Lead
you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each other.We’re on a long term journey to implement a world class CRM for ATB across the enterprise. The role is key to ensure we’re building a solution with the highest quality.This role will be responsible for defining and executing on the QA strategy for ATB’s Salesforce Advisory CRM implementation based upon Salesforce and integrations into the platform. This role will support our software delivery engine and help increase code quality and speed to market.Accountabilities
In collaboration with other QA Leads and the Manager, QA Services, define overall quality standards, build test strategies, write detailed test plans, and provide guidance and mentorship to other QA team members
Use a risk management approach to develop test plans, cases and scripts and prioritize test execution based on level of risk
Define and maintain comprehensive QA coverage and ensure a balanced approach between automated and manual testing throughout the Salesforce deployment pipeline
Drive the implementation and optimization of test automation frameworks, scripts, and management platforms
Act as a bridge between product, design, and development teams to clarify requirements and share release updates
Evaluate testing needs and deliver accurate effort and resource estimations
Supervise test case execution, track defect resolution, and collaborate closely with developers to address issues
Track key quality metrics (such as defect rates and test coverage) and report progress to management
Manage, coordinate, and mentor QA engineers and analysts, assigning daily testing tasks
Execute testing of Salesforce product and integration components, applying automation techniques as appropriate
Analyze the impact of change on test environments, test plans and integration
Liaise with all project participants, team leads, vendors, and other ATB resources at various levels
Use preventative testing techniques such as peer reviews and walkthroughs including all appropriate documentation
Ensure test data is adequate and compliant to privacy and confidentiality rules
Oversee all aspects of the test execution phase including requirements change management
Maintain and oversee the use of ATB accepted testing tools during the life of the program
Report overall status of testing activities and summarize issues encountered
Recommend a go/no go action based on test results
Transfer lessons learned and new/changed workflows to testing best practices and business systems knowledge repositories
Identifies and resolves risks associated with achieving milestones
Skills, experience & requirements
Recognized Computer Science, related Software Development field or equivalent practical experience
7+ years experience in the Quality Assurance and testing field
3+ years of experience with Salesforce and nCino
Experience with testing methodologies and managing the testing life-cycle
Experience with automated and manual test tools
Experience developing and managing all test Assets (test Plans, test Cases, and automated and manual test Scripts)
Familiarity with Financial Systems
Strong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB’s environment
Experience with testing digital products on a cross section of devices, browsers, operating systems and platforms
Experience with agile development processes using scrum/kanban following a defined product roadmap with dedicated product team
Excellent interpersonal, leadership, communication, problem solving and decision making skills
Strong ability to prioritize activities and excellent time management and organizational skills
Previous experience with QA and Development tools including SaaS products (i.E. PyTest, Python and Playwright)
Knowledge of cloud based software development and deployment
A curious and inquisitive approach to learning and problem solving
Desire to bridge technical gaps by digging into how things function and suggesting solutions to problems
Ability to adapt to new responsibilities as assigned
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Indigenous Business.Stay in touchWe’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
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