Front Desk Receptionist

Join Our Team

At Cowichan Eyecare, we believe every great patient experience begins with a warm welcome. We're looking for a friendly, organized, and customer-focused Front Desk Receptionist to be the first point of contact for our patients and help create a positive experience from the moment they walk through our doors.

If you enjoy working with people, thrive in a fast-paced environment, and are looking to build a long-term career in healthcare, we'd love to meet you.

About the Role

As our Front Desk Receptionist, you'll be the heart of the clinic's daily operations. You'll greet patients, coordinate appointments, answer inquiries, and ensure the clinic runs efficiently while working closely with our doctors, technicians, and optical team.

Your ability to stay organized, communicate clearly, and provide exceptional customer service will play a key role in delivering an outstanding patient experience.

What You'll Do

• Welcome patients with professionalism, warmth, and enthusiasm.
• Answer phones, emails, and online inquiries in a timely manner.
• Schedule, confirm, and reschedule appointments using our electronic health record system.
• Guide patients through the check-in and check-out process.
• Collect and update patient information while maintaining accurate records.
• Process payments and assist patients with insurance and third-party billing inquiries.
• Monitor appointment flow and communicate scheduling updates with the clinical team.
• Help maintain an organized, welcoming reception area.
• Order office supplies and assist with general administrative tasks.
• Work collaboratively with the optical and clinical teams to ensure a seamless patient experience.
• Participate in ongoing training and support other areas of the clinic when needed.

Who You Are

We're looking for someone who:

• Loves helping people and creating positive first impressions.
• Has excellent communication and interpersonal skills.
• Is organized, detail-oriented, and able to multitask.
• Remains calm and professional in a busy environment.
• Enjoys working as part of a collaborative team.
• Is comfortable learning new technology and clinic software.
• Takes initiative and enjoys finding solutions.

Experience That's an Asset

• Previous reception, administrative, or customer service experience.
• Experience in a healthcare, optometry, or medical office setting.
• Familiarity with electronic medical records (EMR/EHR) systems.
• Experience with insurance billing or patient scheduling.

What We Offer

• Competitive compensation.
• Dental benefits.
• Health Spending Account (HSA).
• RRSP matching.
• Paid time off.
• Free eye exams and vision care.
• Ongoing training and professional development.
• A supportive, collaborative team environment where you'll be encouraged to learn and grow.

Schedule

• Full-time position
• Tuesday to Sunday
• In-clinic role

Apply Today

If you're passionate about providing exceptional customer service and want to join a team dedicated to outstanding patient care, we'd love to hear from you.

Apply today and become part of the Cowichan Eyecare team!