Shop Manager

Are you a results-driven leader with a passion for people, performance, and customer satisfaction? Craftsman Collision is looking for an experienced Shop Manager to lead one of our high-performing collision repair facilities.

Craftsman Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Are you ready to reach your full potential and build a fulfilling career- while having fun along the way? Then consider joining our team of more than 600 ambitious people who share our commitment to excellence.

As a Shop Manager, you’ll play a key role in driving operational excellence, building strong teams, and delivering the exceptional customer experience that Craftsman Collision is known for.

Why work at Craftsman Collision?

• Earn up to $150,000 per year (base salary + monthly/annual bonuses)


• Up to $10,000 signing bonus or relocation assistance amount (within Canada)


• Comprehensive benefits package


• Company provided vehicle and $250 gas allowance per month


• Modern facilities with state of the art equipment and tools


• Opportunities for professional growth and I-CAR training


• Be part of a proudly Canadian company that values teamwork, innovation, and doing things the right way

What You’ll Do

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  Lead daily shop operations to ensure efficiency, quality, and profitability.



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  Provide coaching, direction, and support to a diverse team of technicians, estimators, and coordinators.



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  Champion a culture of safety, continuous improvement, and customer care.



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  Manage shop financials, KPIs, payroll, and vendor relationships.



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  Promote Craftsman Collision in the community and support business development initiatives.



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  Ensure compliance with all regulatory standards, company policies, and procedures.

What We’re Looking For

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  5+ years of progressive experience in automotive, collision repair, or related industries (leadership and customer service experience required).



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  Post-secondary education in a related field is an asset.



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  Strong understanding of shop operations, budgeting, and performance management.



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  Excellent leadership, communication, and problem-solving skills.



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  Knowledge of estimating software (Mitchell, Audatex, ALLDATA) and familiarity with ADAS/vehicle calibration systems considered an asset.



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  Valid Class 5 driver’s license with a clean abstract.



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  Legally entitled to work in Canada.