Technical Account Manager Canada

Support Samsara customers remotely across Canada through technical expertise, customer relationships, and troubleshooting for hardware, software, APIs, and AI technology.

As a Technical Account Manager, you will serve as the primary technical interface for assigned customers and account teams. You will understand customer operations, align Samsara solutions with business needs, and improve support experiences. The role also involves incident communications, accurate records, and collaboration across stakeholders.

Key Responsibilities:

• Build lasting relationships with technical customer stakeholders
• Troubleshoot Samsara hardware, software, APIs, and AI technology
• Align platform solutions with customer business operations
• Manage expectations during significant customer incidents
• Maintain accurate customer interaction records

Requirements:

• Seven or more years in technical account management or similar roles
• Technical degree or equivalent practical expertise
• Exceptional technical literacy and problem-solving ability
• Strong written and verbal communication skills
• Customer relationship-building and business acumen

Bring technical troubleshooting, customer advocacy, and business insight to Samsara’s remote Technical Account Manager team in Canada.