Unit Claims Manager, Accident Benefits

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to): 101,800 - 124,400

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%

As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Join our growing team as an Accident Benefits Unit Claims Manager in Calgary or Edmonton.

This is a full‑time, permanent opportunity for a driven leader who can motivate teams, strengthen performance, and deliver an exceptional claims experience.

What you’ll do here:

• Lead, direct, and coordinate adjusters in the end-to-end claims process to achieve targets related to engagement, cost control, operational efficiency, and customer service.
• Support corporate and regional goals by monitoring team performance, ensuring high-quality claims handling, and maintaining compliance with standards, procedures, and productivity expectations.
• Manage team operations by planning, organizing, and overseeing the effective use of people, budget, and resources while promoting teamwork and supporting technical development and coaching.
• Contribute to continuous improvement by identifying and helping implement enhancements to operational processes.
• Provide guidance and make decisions on claim handling and indemnity payments in line with company guidelines and best practices.
• Promote the organization’s brand, values, and business principles with internal and external partners.

What you bring to the table:

• Leadership experience and/or 2+ years of Accident Benefits claims handling experience (considered an asset).
• Strong change management capability, with experience leading teams through transitions and supporting the adoption of new processes and technologies.
• Willingness to learn and develop technical expertise in Accident Benefits claims.
• A degree and/or CIP designation (or currently working toward one) is an asset.
• Strong computer proficiency and comfort working with claims systems and digital tools.
• Excellent communication, organization, and time-management skills.
• High accountability and a strong sense of ownership.
• A people‑first approach that is supportive, respectful, and collaborative.
• Integrity, transparency, and professionalism.
• Customer‑focused mindset with a commitment to excellence.

Equal Opportunity and Diversity Statements

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or BelairDirect, please apply for this role on the Internal Career Site.

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