Computer Sales and Service Technician

Job Responsibility:

We are looking for a reliable self-starter sales and service technician to join our team and deliver great customer sales and service experiences. Your main objective will be to diagnose and repair equipment in a retail environment. Our team goal is to drive TTE.CA sales, improve customer satisfaction, maximize customer retention, and have a positive impact in the community.

Main responsibilities include:

• Test equipment and sign-in equipment - via QuickBooks - brought in for service by customers.
• Properly diagnose service-related problems and communicate the information to the customer.
• Direct customers to products and suggest items.
• Advise customers by providing information on products.
• Find driver and update information on the Internet if needed.
• Order products from either the manufacturer or through the retail sales staff, using the proper paperwork required.
• Answer the service phone and know how much time to spend on phone support and the amount of free support to provide.
• Keep their service area and the general service area tidy and professional-looking. This includes the check-in area.
• Convert estimates to an invoice in QuickBooks including all the proper item goods.
• Work with the sales staff on hardware or software add-ins or upgrade to computers in for service.
• Follow up with customers on any unfinished or returned service.
• Technicians may, from time to time, be asked to perform RMA testing and repair on in-house inventory. This is non billable work but still must be tracked. Warranty parts for service must also be tracked by service technicians.
• For those technicians doing outbound service, a car is required and a mileage report for each service call is required.
• Following company's procedures and protocols.
• Keeping track of inventory

Preferred skills & abilities:- Knowledge of computer software and hardware, A+ Certification an asset but not required- Drivers license an asset but not required- Strong communication, sales and teamwork skills- Critical thinking

Job Types: Full-time, Permanent

Pay: $19.00-$25.00 per hour

Benefits:

• Casual dress
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ottawa, ON K2B 1A5: reliably commute or plan to relocate before starting work (required)

Location:

• Ottawa, ON K2B 1A5 (preferred)

Work Location: In person

Expected start date: 2025-03-17