Operations Manager At Intouchcx

Lead operational excellence at IntouchCX as an Operations Manager. Drive key performance indicators while managing teams to foster growth and engagement.
Join IntouchCX, a leader in digital customer experience management. In this Operations Manager role, you will oversee daily operational activities, manage team performance, and deliver optimal service levels. Your leadership will empower team leaders and ensure that employee development is prioritized for maximum impact.
Key Responsibilities: - Ensure effective planning and staffing for operations - Supervise and support team performance - Implement training and development programs - Analyze data to enhance production and service - Motivate teams using relationship-building techniques
Requirements: - Post-secondary education;
Business major preferred - Minimum 5 years in contact center operations - 3 years in Operations Management overseeing teams - Experience in client relationship management - Strong time management and organizational skills
Drive operational efficiency and lead teams to success at IntouchCX, where your contributions matter.#J-18808-Ljbffr