Agent/agente du service aux clients - hôtel

$20.42 per hour

Full-time

NPC/Sandman Hotel Group/Sutton Place Hotel

Cranbrook, BC

Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 heures par semaine
Education: Diplôme d'études secondaires ou l'équivalent
Expérience: 1 an à moins de 2 ans

Milieu de travail

Industrie de l'accueil
Hôtel, motel, centre de villégiature

Tâches

Enquêter sur les plaintes et les réclamations
Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
Résoudre les plaintes et les réclamations
Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
Noter des réservations de chambres, les annuler ou les modifier
Fournir des renseignements sur les installations et les services hôteliers
Fournir des renseignements généraux sur les points d'intérêt dans le secteur
Échanger des devises étrangères
Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
Tenir les registres des chambres disponibles, des réservations et des chambres louées
Suivre des mesures d'urgence et de sécurité
Travail de bureau (p.ex.. télécopie, classement, photocopie)
Répondre au téléphone et transmettre les appels et les messages
Aider les clients/invités ayant des besoins spéciaux
Communiquer avec les clients pour leur transmettre les messages de réveil demandés
Effectuer de petits travaux domestiques et de nettoyage
Fournir le service à la clientèle

Systèmes de gestion (sig ou bd)

Chiffrier électronique
Internet
Opéra

Information de transport et de voyage

Possède un moyen de transport

Conditions de travail et capacités physiques

Souci du détail
Milieu où les activités se déroulent à un rythme rapide
Debout pour une longue période
Travail sous pression

Qualités personnelles

Attitude axée sur le client
Sens des responsabilités
Relations interpersonnelles efficaces
Excellente communication orale
Excellente communication écrite
Flexibilité
Jugement
Sens de l'organisation
Fiable
Esprit d'équipe
Débrouillardise

Questions de sélection

Êtes-vous disponible pour des quarts de travail ou du travail sur appel?
Êtes-vous disponible pour commencer à la date indiquée dans l'offre d'emploi?
Êtes-vous actuellement étudiant(e)?
Avez-vous de l'expérience de travail dans ce domaine?
Possédez-vous les certifications requises mentionnées dans l'offre d'emploi?

Options de conditions d'emploi

À déterminer

Avantages santé

Régime de soins dentaires
Régime de soins de santé
Prestations des soins de la vue

Avantages financiers

Régime enregistré d'épargne-retraite (REER)

Autres avantages

Autres avantages

Soutien pour les nouveaux arrivants et les réfugiés

Participe à une initiative ou à un programme gouvernemental ou communautaire d'aide aux nouveaux arrivants et/ou aux réfugiés
Appuie l'intégration à la société et au marché du travail des nouveaux arrivants et/ou des réfugiés (par exemple : facilite l'accès à diverses ressources communautaires, à des cours de langue, à de la formation professionnelle, etc.)
Embauche des nouveaux arrivants et/ou des réfugiés ayant été déplacés après un conflit ou une catastrophe naturelle (par exemple : Ukraine, Afghanistan, etc.)
Accompagne les nouveaux arrivants et/ou les réfugiés dans la reconnaissance des titres de compétences étrangers

Soutien pour les jeunes

Participe à une initiative ou à un programme gouvernemental ou communautaire d'aide à l'embauche des jeunes
Offre des formations en cours d'emploi adaptée aux jeunes
Offre des opportunités de mentorat, de coaching et/ou de réseautage aux jeunes
Offre au personnel des formations de sensibilisation afin de créer un environnement de travail accueillant pour les jeunes

Soutien pour les Autochtones

Participe à une initiative ou à un programme gouvernemental ou communautaire d'aide aux Autochtones
Offre des opportunités de mentorat, de coaching et/ou de réseautage aux travailleurs Autochtones
Développe et entretient des relations avec les communautés autochtones, les entreprises et les organisations appartenant à des Autochtones
Offre au personnel des formations sur les compétences culturelles et/ou des formations de sensibilisation afin de créer un environnement de travail accueillant pour les travailleurs Autochtones

Apply

Vacancy posted 26 days ago

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