Guest Activities Animator

Job Responsibility: Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

The Animator is responsible for the day to day organization and implementation of the various activities available throughout the Resort Activities Department. This includes group presentations, guided activities, and various social & kid's events. The coordinator must possess a combination of guest service excellence with a friendly, outgoing disposition. This role requires someone who is willing to be a self-starter with a contagious enthusiasm for the local area. As a key member of our Resort Activities department, the thoughtful attention you provide to our guests will make them feel welcome and valued.

If you are a passionate people person looking for a fun and energetic summer position in a stunning location then we would love to hear from you.

• Organize activities both on and off property and supervise up to 12 people
• Perform interpretive presentations to groups of up to 50 people on a regular basis
• Ensure the guest activity areas are clean and well prepared with adequate supplies
• Assist in organizing, updating and maintaining information in our online activity booking system
• In collaboration with the team, develop interesting Social Events and Kids activities that appeal to all of our guests. Train all team members on how each activity should be executed and follow-up for consistency and service excellence.
• To assist in continuous marketing and promotion of all Guest's activities
• Direct customer interaction - exemplary in all aspects of customer service
• Instruct guests in use of equipment and ensure safety regulations are adhered to by hotel and government regulations
• Consistently offer professional, friendly and engaging service
• Assist in promoting the facility and organize special events as required
• Facilitate relations with various hotel departments to achieve common goals
• Responsible for a cash float
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Ability to meet the physical requirements of the role, including:
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Capable of lifting and moving canoes (90 pounds+)
  • Capable of pushing pool towel bins (90 pounds+)
• Support Resort Activities team with rental shop, health club, Fairmont fitness and other resort activities duties as required
• Carry out any other tasks as assigned

Qualifications

• Minimum 1 year of experience in facilitating recreational activities
• Certification in CPR and First Aid required
• Strong interpersonal and problem solving abilities
• Proven excellent guest services skills, including professional verbal communication skills
• Comfortable presenting to large groups of people on a regular basis
• Extensive customer service experience, ability to work effectively with a diverse range of people
• Highly responsible, creative, energetic, reliable, and demonstrating initiative as required
• Able to work independently
• Proficiency in MS Office (Word, Excel, Outlook and design software)
• Knowledgeable about the hotel, surrounding area, and National Parks is an asset
• Retail or cash handling experience an asset
• IGA Apprentice Guide certification an asset
• Class 4 driver license an asset

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: View email address on ca.edajobs.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS